Data Analyst III, PBM Client Success

The posting, as Rightway wrote it

ABOUT THE ROLE

We are seeking a full-time Customer Success Analyst III to join our Data & Insights team. In this role, you’ll be responsible for creating data analyses that demonstrate our company’s impact to clients and strategic partners in the PBM space. You will support the development and execution of analytics, provide data-driven strategic insights, and create customized analytic approaches in a pharmacy benefits setting. This role supports Rightway’s clinical delivery, operations, and other internal departments by developing and delivering complex analytical needs, including quarterly performance reviews and ad hoc client inquiries. Additionally, as a Customer Success Analyst III, you will support strategic decision-making processes to optimize our PBM services.

WHAT YOU’LL DO

• Develop comprehensive analytics focusing on engagement with Rightway’s application.
• Work cross-functionally with teams to provide actionable insights and refine and develop data processes for scalability.
• Use advanced statistical analysis techniques to evaluate the effectiveness of our clinical management programs and devise measures for assessing efficacy on a recurring basis.
• Contribute to the improvement of Rightway’s analytical infrastructure by implementing data preparation tools and automated reporting solutions.
• Provide leadership and mentorship to junior analysts, guiding standards and best practices within the team.
• Lead the development of analytic frameworks and methodologies to support strategic initiatives.
• Communicate complex data analysis results effectively to stakeholders and provide actionable recommendations.
• Work with the team to identify and qualify new analytic product opportunities, understand key technical challenges and recommend strategies to operationalize solutions.
• Present reporting results to internal stakeholders and implement feedback to create optimal data analytics.
• Perform detailed pharmacy claims analysis to identify and remedy variances in reporting between Rightway and third party data collectors.

WHO YOU ARE

• Expert level of proficiency with SQL.
• Proficiency with relational databases and database structures.
• Bachelor’s degree in analytics, Computer Science, or related field, or equivalent work experience.
• 4-6 years of experience in quantitative analytics and conducting advanced analytic modeling for large datasets.
• 4+ years of industry experience querying and analyzing pharmacy benefit management claims data.
• Confidently analyze data and discuss trends with our strategic clients during calls and business reviews.
• Experience working with data and analytics services within cloud platforms (preferably AWS).
• Experience gathering and documenting requirements from clients or the business.
• Ability to communicate analysis to business partners and clients both in writing and verbally.
• Excellent communication and interpersonal skills.
• Experienced with developing data

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rities, we are present for each other, and we strive for mutual understanding.

• We redefine what is possible

We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

• We debate then commit

We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

• We cultivate grit

Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

• We seek to delight

Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is proud to be an Equal Opportunity Employer that believes in the strength of diverse thought, beliefs, backgrounds, and education. We foster an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis protected by applicable law. All employment decisions are based on merit, qualifications, need, and performance.