Playtest Operations Producer - Global Research Operations

The posting, as Riot Games wrote it

As a Playtest Operations Producer on the Global Research Operations team, you'll embody a producer mindset – owning the outcome of each playtest, resolving unowned issues, and coordinating across lanes to remove blockers before they impact research. If ownership is unclear, you’ll take initiative to drive resolution until proper delegation is established. This role values proactive decision-making, structured coordination, and a bias toward accountability. You will also work across our portfolio of live and new products, supporting researchers by driving coordination and facilitation of playtesting labs and research studies, and ensuring that players have a voice in our products. You will interact directly with players by recruiting, screening, scheduling, and paying honorariums. In the playtest lab, you will help by checking players in, setting up, configuring playtest devices, and operating the recording equipment. Additionally, you’ll proactively identify and pursue new opportunities that increase the efficiency and effectiveness of user research operations. Through direct collaboration with playtesters and researchers, you will contribute significantly to enhancing Riot’s ability to listen to and serve players around the world. This role would be an excellent fit for someone interested in deepening their understanding of user research and research operations, while actively engaging in meaningful and practical contributions. You will report into the Manager of Game Production on the team.

Note: This is a hybrid role requiring on-site presence at the Los Angeles campus several days a week, with the potential for on-site evening and/or weekend work.

Responsibilities

• Serve as the primary producer for assigned playtests, ensuring operational execution, coordination, and accountability
• Demonstrate a strong ownership mentality – coordinate across partners, anticipate risks, and resolve unowned blockers before they escalate
• Recruit, screen, and engage players via email, phone, or vendor relationships for a variety of local and international research studies and playtests
• Facilitate playtest labs effectively, operating and troubleshooting playtest lab equipment (PCs, mobile devices, recording equipment, networking, streaming) to ensure data is collected efficiently and effectively
• Manage deployment of shared team resources across multiple research and playtest studies and improvement initiatives within the Global Research Operations team, while prioritizing lab schedules to maximize lab utilization across product and game teams
• Identify and resolve potential issues or obstacles, and advocate for continuous process improvement of various inter-team and cross-functional workflows
• Understand the bigger goals of the organization and translate how you and your team can contribute to achieving them through effective prioritization and alignment
• Support the team by facilitating and participating in decision-making, removing r

[…]
supporting the company as a whole, everyone at Riot is part of our mission. And just like in our games, we’re better when we work together. Our goal is to create collaborative teams where you are empowered to bring your unique perspective everyday. If that sounds like the kind of place you want to work, we’re looking forward to your application.

It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act.

Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:

• Safeguarding confidential and sensitive Company data
• Communication with others, including Rioters and third parties such as vendors, and/or players, including minors
• Accessing Company assets, secure digital systems, and networks
• Ensuring a safe interactive environment for players and other Rioters

These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.