General Manager - Relief to Hire

The posting, as Roo wrote it

What We Do

We’re on a mission to empower veterinary professionals with opportunities to achieve greater flexibility in their careers while helping animal hospitals provide care for more pets in their communities.

Powered by groundbreaking technology, Roo has built the leading veterinary staffing and careers platform, connecting Vets, Techs, and Veterinary Assistants with practices for relief support, full-time hiring, and free continuing education. Roo empowers the largest network of over 30,000 veterinary professionals to earn and learn on their schedule, helping Veterinarians earn over $400 million. Together, we’ve provided more than 5 million hours of coverage at over 10,000 animal hospitals.

About the Role

Roo Veterinary is building the modern labor marketplace and operating system for veterinary care. We help hospitals reliably staff shifts and access great veterinary professionals, so care happens when it's needed, without burning out teams.

We're hiring a General Manager to run Relief-to-Hire, the business that turns relief work on Roo into full-time hires. Hospitals book relief veterinarians and technicians on Roo every day, and some of those shifts turn into job offers. Relief-to-Hire makes that a product: hospitals try before they hire and pay a placement fee only when a hire happens. Reporting directly to the CEO and serving as a member of the management team, you'll own the Relief-to-Hire P&L (placement revenue, contribution margin, and the investment decisions behind them) and be accountable for making Roo the way veterinary practices hire, instead of a job ad or a recruiter.

Relief-to-Hire is an established, growing business: hundreds of hospitals have hired through it, and it has grown every year alongside the relief marketplace it's built on. Until now it has been run by a cross-functional squad rather than a dedicated owner; in January 2027 it becomes its own business unit with a P&L, a budget and a GM. You'll lead a small placement team directly, set priorities for a dedicated product manager and growth analyst, and get much of your leverage from design, engineering, lifecycle marketing and data partners you don't manage. The core of the job: generate hiring intent, use product and automation to turn one-sided interest into mutual interest, and focus people on closing hires.

Key Responsibilities

• Own Relief-to-Hire revenue and contribution margin against plan, and set a plan that beats the business's momentum when the evidence supports it.
• Write the business strategy and the scorecard behind it: the funnel from relief relationships to hand-raises, mutual interest, closed placements and average fee, with one owner per metric.
• Allocate budget and headcount by ROI: invest in product and automation before people, and put people where a human closes the hire.
• Design pricing and terms as one system (placement fee, guarantee, payment plans, enterprise caps and lookbacks) and manage the cash cycle from agreement t

[…]
nderstanding, Solve Customer Problems and Have Fun!

What to expect from working at Roo!

Located in the US

For permanent, full time employees, we offer

• Accelerated growth & learning potential.
• Stipends for home office setup, continuing education, and monthly wellness.
• Comprehensive health benefits to fit your needs with base medical plan covered at 100% with optional premium buy up plans.
• 401K
• Unlimited Paid Time Off.
• Paid Maternity/Paternity and reproductive care leave.
• Gifts on your birthday & anniversary.
• Opportunity for domestic travel, including for regional team building events.

Located in Canada

For permanent, full time employees, we offer

• Accelerated growth & learning potential.
• Stipends for home office setup, continuing education, and monthly wellness.
• Comprehensive health benefits offered through Rippling EOR.
• Registered Retirement Savings Plans (RRSPs) and Tax-Free Savings Accounts (TFSAs) through Wealthsimple.
• Unlimited Paid Time Off.
• Paid Maternity/Paternity and reproductive care leave.
• Gifts on your birthday & anniversary.
• Opportunity for domestic travel, including for regional team building events.

Overall, you would be part of a mission-driven company that will significantly empower the lives of all veterinary professionals and the health of the overall animal industry that seeks massive innovation.

We have diverse, passionate & driven team members from a variety of backgrounds, and Roo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating an inclusive environment for all employees and candidates. We understand that your individual experience may not check every box but we still encourage you to apply even if you are not confident in every expectation listed.

Ready to join the Roo-volution?!