Revenue Operations Analyst

The posting, as Roo wrote it

What We Do

We’re on a mission to empower veterinary professionals with opportunities to achieve greater flexibility in their careers while helping animal hospitals provide care for more pets in their communities.

Powered by groundbreaking technology, Roo has built the leading veterinary staffing and careers platform, connecting Vets, Techs, and Veterinary Assistants with practices for relief support, full-time hiring, and free continuing education. Roo empowers the largest network of over 30,000 veterinary professionals to earn and learn on their schedule, helping Veterinarians earn over $400 million. Together, we’ve provided more than 5 million hours of coverage at over 10,000 animal hospitals.

About Roo

Roo is building the modern labor marketplace and operating system for veterinary care. We help hospitals reliably access great veterinary professionals and help veterinary professionals find flexible, meaningful work.

We're looking for a Revenue Operations Analyst to build the systems and reporting behind Relief-to-Hire, the Roo business that helps hospitals hire the veterinarians and technicians they met through relief shifts. You are accountable for one outcome: a placement pipeline the team trusts, that runs without manual chasing.

This is not a reporting-only role. Today much of the placement process runs through messages and spreadsheets. You will move it into a real pipeline with clear stages, automated handoffs and numbers everyone uses, so our Career Pathways managers spend their time closing placements instead of tracking them.

What You'll Own

Pipeline and CRM

• Build and own the Relief-to-Hire pipeline in our CRM, with stages that match the funnel: relief match, interest from one side, interest from both sides, closed placement.
• Set data standards so every deal has an owner, a stage and a next step.
• Keep one deal per hospital-provider pair, linked to both records, so revenue can be traced to its source.
• Retire manual tracking as the CRM takes over.

Reporting and Forecasting

• Build the weekly Relief-to-Hire scorecard and placement forecast.
• Find where deals stall and size what fixing each step is worth.
• Make sure placement revenue is attributed correctly across the business units that share it.

Invoicing and Automation

• Act as the business owner for automated placement invoicing, working with Platform and Finance.
• Write requirements for lifecycle and workflow automations, and measure whether each one worked.

Experiments and Expansion

• Set up and read tests on fees, terms and outreach, with the holdout defined before launch.
• Extend the same pipeline and reporting to Canada when the business launches there as Locum-to-Hire.

What Success Looks Like

In your first year, you will

• Deliver one trusted Relief-to-Hire scorecard used in the weekly business review.
• Get every active placement deal tracked in the CRM, not in chat or spreadsheets.
• Help launch automated placement invoicing in the

[…]
nderstanding, Solve Customer Problems and Have Fun!

What to expect from working at Roo!

Located in the US

For permanent, full time employees, we offer

• Accelerated growth & learning potential.
• Stipends for home office setup, continuing education, and monthly wellness.
• Comprehensive health benefits to fit your needs with base medical plan covered at 100% with optional premium buy up plans.
• 401K
• Unlimited Paid Time Off.
• Paid Maternity/Paternity and reproductive care leave.
• Gifts on your birthday & anniversary.
• Opportunity for domestic travel, including for regional team building events.

Located in Canada

For permanent, full time employees, we offer

• Accelerated growth & learning potential.
• Stipends for home office setup, continuing education, and monthly wellness.
• Comprehensive health benefits offered through Rippling EOR.
• Registered Retirement Savings Plans (RRSPs) and Tax-Free Savings Accounts (TFSAs) through Wealthsimple.
• Unlimited Paid Time Off.
• Paid Maternity/Paternity and reproductive care leave.
• Gifts on your birthday & anniversary.
• Opportunity for domestic travel, including for regional team building events.

Overall, you would be part of a mission-driven company that will significantly empower the lives of all veterinary professionals and the health of the overall animal industry that seeks massive innovation.

We have diverse, passionate & driven team members from a variety of backgrounds, and Roo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating an inclusive environment for all employees and candidates. We understand that your individual experience may not check every box but we still encourage you to apply even if you are not confident in every expectation listed.

Ready to join the Roo-volution?!