Manager, Implementation Team

The posting, as Rundoo wrote it

ABOUT RUNDOO ℹ️

Our mission is to empower independent supply stores with best-in-class technology. Think of your local hardware store or mom-and-pop nursery—these are our clients. From paint to lumber to flooring, over 200,000 such stores across the country sell over $1T of building materials annually using outdated, on-premises systems. We’re aiming to help them modernize so that they can continue to thrive.

Backed by leading investors including Battery, Bessemer and CRV, we've raised $48M across four rounds and are growing quickly: We're live in over 500 stores across the USA, Canada, and the Caribbean, and integrated with over 20 industry partners. Our team is made up of builders, sellers, and industry veterans with a shared goal: to bring modern technology to an overlooked industry.

ABOUT THE ROLE 💼

We’re hiring a Manager, Implementation to lead the team responsible for getting every new Rundoo customer live and successful. You’ll own implementation outcomes across the business: team attainment, resource allocation, operating cadence, process design, escalation, and forecasting.

This is a hands-on leadership role for someone who sees implementation as a commercial discipline. You’ll set clear expectations, coach Implementation Managers to own customer outcomes, and build a culture where winning is celebrated and accountability is non-negotiable. You’ll report to our GTM leadership and partner closely with Sales, Product, and Customer Experience.

Your mandate is simple: help the team reliably hit its number while delivering a clear, client-centered path to go-live.

WHAT YOU’LL DO AS MANAGER, IMPLEMENTATION AT RUNDOO 🗒️

• 🎯 Own team performance: Lead the Implementation team to consistently achieve its ARR and go-live goals, including through periods of team growth and ramp
• 🏆 Build a culture of winning and accountability: Set ambitious but realistic expectations, celebrate strong performance, address misses directly, and ensure ownership stays with the Implementation Manager
• 🔀 Allocate resources: Create and maintain a rules-based resource allocation process, ensuring we don’t have over or under capacity IMs
• 🥁 Run the operating cadence: Lead Pipeline Reviews, “Hit the Number” meetings, no-push reviews, ongoing training, and call coaching
• 1️⃣ Design and enforce a client-centered implementation process: Create simple, memorable stages with clear exit criteria verified through customer action—not just completion of internal tasks
• 🛗 Create a repeatable escalation playbook: Equip Implementation Managers to resolve common challenges independently and escalate the right issues at the right time, without turning the manager into the default hero IC
• 🔮 Improve forecasting: Build an ARR forecasting model that gives the company a reliable view of expected implementation outcomes and supports better resource planning
• 🏈 Coach the team: Give clear, actionable feedback grounded in customer and business imp

[…]
us Ops and Implementation roles at startups, always looking for my next build.

• Viviana, Implementation Manger: https://app.notion.com/p/276e113986ea80ce961af97f4328dd7f?pvs=21 My background is in agriculture (worked for an organic certifier for 8ish years and an Agtech startup for 1.5ish years).

COMPENSATION 💵

• Base salary: $133K
• Target variable compensation: $17K
• Equity: $26,000 vesting over four years with a 1 year cliff

BENEFITS 🏋️

• Full medical, dental, and vision coverage (100% of premiums for you, 50% for dependents)
• Life and AD&D Insurance
• 401k with Betterment
• Unlimited PTO with 10 company paid holidays
• Gym stipend up to $100/month
• Commuter benefit up to $80/month, plus up to $260/month pre-tax for parking or transit
• Daily team lunches
• Learning materials and audiobook subscriptions
• Our Redwood City, CA office is dog friendly: Meet the Rundogs https://rundoo.ai/rundogs/ 🐶

ABOUT OUR FOUNDERS 🌲

• Andrew https://www.linkedin.com/in/beckman-andrew/ (CTO): studied computer science & humanities at Stanford, worked as a software engineer at Apple and head of engineering at Anova; danced with the SF ballet (where he met his wife)! 🩰
• Nick https://www.linkedin.com/in/hershey-nick/ (CEO): studied math & computer science at Stanford; worked as a trader at Bridgewater & Citadel and as a PM at Google & Enigma; distantly related to the founder of the Hershey company 🍫

HOW WE'VE FUNDRAISED 💰

We've raised $48m across four rounds

• A $2m pre-seed led by Kent Bennett https://www.bvp.com/team/kent-bennett at Bessemer https://www.bvp.com/ with participation from Plug & Play, Quiet Capital, and Sequoia.
• A $5m seed led by Caitlin Bolnick Rellas https://www.crv.com/team/caitlin-bolnick-rellas at CRV https://www.crv.com/.
• An $11m series A led again by Bessemer and CRV.
• A $30m series B led by Michael Brown https://www.battery.com/people/michael-brown/ at Battery. https://www.battery.com