Senior Director of Global Customer Success

The posting, as RZR Global Inc. wrote it

Who are we?
RZR Global is an AI-driven company specializing in mobile advertising solutions designed to fuel revenue growth. We leverage AI to discover audiences in a privacy-first environment through trillions of contextual bidding signals and proprietary behavioral models. Our audience engagement platform includes creative strategy and execution. We handle 5 million mobile ad requests per second from over 10 billion devices, driving performance for both publishers and brands. We are headquartered in San Francisco, CA, with a global presence across the United States, EMEA, and APAC.

Role Overview

The Senior Director of Global Customer Success (CS) at RZR Global is the executive guardian of our global revenue base and the chief architect of our client expansion strategy. As RZR Global marches toward its vision of becoming a top-5 marketing platform in the world , this role is responsible for transforming our global Growth and Account Management functions into a high-performance, consultant-minded engine. This is a Revenue Leadership mandate. You are responsible for protecting a global topline revenue base of $xxxM while simultaneously identifying and capturing expansion opportunities within our most valuable accounts.

Reporting directly to the CRO, you will lead the Growth/ Account Management teams across the Americas, EMEA, and APAC. Your mission is two-fold: Operational Excellence and Strategic Growth. You will ensure that every new client experience begins with a "First-Time-Right" launch and evolves into a long-term partnership characterized by increasing Share of Wallet (SOW) and successful cross-selling of new product offerings. You will be the primary advocate for our clients, translating global market sentiment into actionable product feedback that maximizes our Total Addressable Market (TAM).

Success in this role is defined by a rigorous commitment to Net Revenue Retention (NRR). You will maintain a <x% variance between forecast and actual revenue by institutionalizing deep account planning and standardized coaching cadences. We are looking for a leader who values systems over heroics—someone who can document a global playbook for success that ensures no client is left behind and no revenue is left on the table.

Key Responsibilities

• Revenue Retention & Strategic Growth

Global Revenue Protection: Own the retention of RZR Global's $xxxM topline revenue. Success is defined by maintaining a global churn rate of ≤xx% , ensuring the stability of our foundational business.

Share of Wallet (SOW) Expansion: Implement a tiered, consultant-led account planning strategy for high-value accounts. Your mandate is to drive an average of xx% SOW growth per quarter by identifying untapped potential within existing client portfolios.

New Product Adoption: Act as the commercial lead for new product launches within the existing client base, ensuring that xx.x% of total global revenue is generated from our latest product innovations.

[…]

• Manage Ambiguity

Compensation & Benefits
Our compensation philosophy is simple: pay great people extremely well. Total compensation at RZR is based on your location and your job-related skills, knowledge, and experience. Depending on the role, your package may also include equity or other incentive compensation, along with a comprehensive set of benefits built to support you and your family.

[SF] Base Pay Range
$225,000 to $250,000 Base USD
Ranges may vary based on the final work location, in line with local market pay.

A snapshot of our U.S. benefits

• Medical, dental, and vision coverage, with HDHP and PPO plan options
• HSA and FSA options, plus dependent care and commuter benefits
• Life insurance and short- and long-term disability coverage
• 401(k) with a 100% company match on the first 3% of eligible compensation
• Flexible paid time off, so you can rest, recharge, and come back refreshed
• Meal reimbursements for employees in our San Francisco, New York, and Las Vegas offices
• Wellness perks including Headspace, Wellhub, Peloton, and PerkSpot discounts
• Dedicated benefits advocates to help you navigate your coverage

RZR is an equal opportunity employer

RZR is a place where everyone can grow. However you identify, and whatever background you bring with you, we invite you to apply if this role excites you.

RZR provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.