Business Office Director

The posting, as San Francisco Campus for Jewish Living wrote it

Nestled in San Francisco's Excelsior neighborhood on a nine-acre campus, the San Francisco Campus for Jewish Living (SFCJL) is the leading senior services organization in Northern California. Our continuum of care includes: the Frank Residences assisted living and memory care; the Jewish Home and Rehabilitation Center, offering long-term skilled nursing, short-term rehabilitation, an acute geriatric psychiatric unit for adults over the age of 65; and our Foundation.

Founded in 1871 and formerly known as the Jewish Home, our legacy grounds us as our vision propels us forward. Today, we've evolved to support more than 2,500 older adults each year through innovative, comprehensive programs rooted in the Jewish values of compassion, community, and excellence. We are equally proud of our inclusive culture, where 950 team members of diverse faiths and backgrounds work together in shared purpose.

WHY WORK WITH US

• Mission-driven nonprofit organization
• Competitive compensation and comprehensive benefits
• Meaningful work that positively impacts the lives of older adults every day
• Inclusive community, welcoming to all (you do not need to be Jewish to live or work here)
• Supportive, team-oriented environment
• Opportunities for professional growth and development
• Collaborative leadership focused on enhancing the employee experience

POSITION SUMMARY

As the Business Office Director, you will oversee day-to-day billing, collections, cash posting, and resident account operations for the San Francisco Campus for Jewish Living (SFCJL). You will lead Patient Financial Services (PFS) staff and ensure claims are submitted accurately and timely, payments are posted correctly, and accounts receivable are actively managed to resolution across all payer types. This role serves as a key financial resource for residents and families and works closely with Admissions, Case Management, MDS, Accounting, and other departments to ensure complete and accurate billing information, strong revenue cycle performance, and compliance with applicable reimbursement requirements.

KEY RESPONSIBILITIES

Billing & Claims

• Oversee the timely and accurate generation and submission of claims (UB-04/837I) to Medicare, Medi-Cal, and managed care payers, including crossover claims for dual-eligible residents.
• Maintain a clean claim rate above 95% and ensure claims are submitted within five (5) days of the billing cycle.
• Participate in the monthly Triple Check process with Nursing, MDS, and Case Management to confirm charges and supporting documentation are accurate before claims are released.
• Ensure payer-specific billing requirements are followed and work with responsible departments to resolve missing, incomplete, or inconsistent billing information.

Cash Posting & Reconciliation

• Oversee the posting of Electronic Remittance Advice (ERA) and Explanation of Benefits (EOB) payments in PointClickCare (PCC) and ensure payments are applied to the appropriate acc

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s, and internal stakeholders.

• Ability to manage multiple priorities, deadlines, and operational responsibilities simultaneously.
• Strong organizational, analytical, problem-solving, and communication skills.
• Ability to maintain confidentiality and appropriately handle sensitive financial and resident information.

PREFERRED QUALIFICATIONS

• Bachelor’s degree in Business, Accounting, Finance, Healthcare Administration, or a related field.
• Experience with PointClickCare (PCC) and Inovalon.
• Experience in a nonprofit, geriatric, senior living, skilled nursing, or related healthcare environment.
• Experience managing a resident trust fund.
• Revenue cycle certification, such as Certified Revenue Cycle Representative (CRCR).

PHYSICAL REQUIREMENTS

• Ability to sit and work at a computer for extended periods.
• Ability to stand and move throughout office and campus environments as needed.
• Ability to perform repetitive keyboarding and other fine motor activities associated with computer-based work.
• Ability to communicate effectively in person, electronically, and by telephone.
• Good visual and auditory acuity to perform the essential functions of the position.

OUR INVESTMENT IN YOU

Comprehensive benefits, including Medical, Dental, and Vision coverage; a 403(b) Retirement Plan ; Paid Time Off (PTO) ; Tuition Reimbursement ; Commuter Benefits ; and Weekday Shuttle Service to and from Glen Park BART Station .

The San Francisco Campus for Jewish Living is committed to fostering a diverse, equitable, and inclusive workplace. We provide equal employment opportunities to all qualified individuals without regard to race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, veteran status, genetic information, disability, or any other characteristic protected by applicable law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.