Director of Operations, East

The posting, as Scan.com wrote it

We're Scan.com http://Scan.com. We're building America's national imaging network: the infrastructure that connects patients, providers, and payers to faster, better-value diagnostic imaging. Thousands of patients move through our platform every day, and each is a real person waiting for an answer to a healthcare concern. We exist to get them that answer faster.

We manage the medical imaging pathway end-to-end. Providers order through a single point of entry, and from there, we run the entire medical diagnostic pathway. Managing the full pathway, rather than brokering pieces of it, is what lets us deliver imaging faster, at higher quality, and at a lower cost than the fragmented status quo.

We're looking for a Director of Operations, East, at an exciting time. We've raised over $200m in funding to date, reached profitability, and are growing 100% year on year.

Millions of people wait too long for a diagnosis. Come help us fix that.

WHAT YOU WILL BE GETTING INVOLVED IN

We’re seeking an exceptional individual to fill our Director of Operations, East role for our Personal Injury division. You will be working closely with our SVP of Operations, focusing on delivering Operations for our main business line. You will be primarily responsible for the strategy, structure, and performance of that strong operations team based in Atlanta, Georgia. You will be the key link between departments, ensuring the smooth roll-out of new products and services. As a fundamental part of your role, you will seek to deliver operational leverage, ensuring operations run at the highest level of efficiency and improving essential patient & provider success metrics. You will also take the lead in strategizing and developing long-term plans that usher in new levels of productivity and success for the company.

As a scale-up business, you can expect your role to develop over time. Here are some of the types of things you could be getting involved in:

• Develop operational architecture to enhance team productivity and agility.
• Assist the SVP of Operations in optimizing workflows and ensuring maximum performance.
• Establish yourself as a subject matter expert, implementing top-tier operational processes and practices.
• Standardize reporting, including dashboard optimization and data management.
• Monitor, plan, and analyze key operational metrics for timely task completion.
• Some travel to new markets to understand our team's requirements.
• Design and implement efficient operational processes.
• Manage the onboarding of all marketplace participants.
• Lead the US Operations team for your markets and collaborate with other leaders to achieve operational excellence.
• Collaborate with the Product team to identify product gaps and improve efficiency and patient care.
• Identify skill requirements and potential leaders within your Operations team for scalability.
• Own the operational metrics, ensuring team adherence

[…]
with the hiring manager for around 45 minutes. This is a more structured interview that will deep-dive into the role and technical needs.

• 'Scan Standard' interview, where our panel screens for values alignment and the success factors that matter at Scan.com http://Scan.com. You will also be assessed on your AI fluency at the stage and depth relevant to your role (see AI Requirements above).
• Meet the founders and/or other team members. Again, length varies depending on how many people and whether in person or via video call.
• Offer!

WHAT WE OFFER

We go beyond the basics with our benefits package. We believe great work starts with supporting our people. Here's what you can expect from us:

• Salary range of $150,000 - $180,000
• Flexible remote or hybrid work options
• Dedicated personal development budget
• Medical, vision, and dental coverage
• 28+ days of paid time off across PTO and wellbeing days, so you can show up at your best
• Paid parental leave
• 401k retirement plan
• All the equipment you need to do your best work
• Inclusive, people-first policies designed by our team, for our team
• Atlanta office perks: Complimentary team lunch every Wednesday, on-site gym access, roof-terrace and on-site lunch options.

DIVERSITY AT SCAN.COM http://Scan.com

Scan.com http://Scan.com is committed to eliminating discrimination and encouraging diversity within our team. We strive to provide equality and fairness for all job applicants and employees and never discriminate on the basis of gender, marital status, age, race, ethnicity, religion, or physical differences.

We are opposed to all forms of unlawful treatment and discrimination.

Our ambition is for our team to be representative of society's diversity, and for every employee to feel respected and able to bring their best selves to work.

If you need an accommodation to apply or interview, contact us at people@scan.com.

We look forward to receiving your application!