Head of Service Delivery

The posting, as Scan.com wrote it

We're Scan.com http://Scan.com. We're building America's national imaging network: the infrastructure that connects patients, providers, and payers to faster, better-value diagnostic imaging. Thousands of patients move through our platform every day, and each is a real person waiting for an answer to a healthcare concern. We exist to get them that answer faster.

We manage the medical imaging pathway end-to-end. Providers order through a single point of entry, and from there, we run the entire medical diagnostic pathway. Managing the full pathway, rather than brokering pieces of it, is what lets us deliver imaging faster, at higher quality, and at a lower cost than the fragmented status quo.

We're looking for a Head of Service Delivery at an exciting time. We've raised over $200m in funding to date, reached profitability, and are growing 100% year on year.

Millions of people wait too long for a diagnosis. Come help us fix that.

WHAT YOU MIGHT BRING TO THE TABLE

You don't need to tick all the boxes to apply for this role. Whether it's your first role or your fifth role, we believe everyone can add value, learn, and grow. However, these might be some of the ways you are currently adding value:

• Direct people-management experience leading managers or team leads, not just individual contributors.
• You are service-obsessed and focused on how we deliver outstanding service to patients, partners, and colleagues alike.
• A track record managing vendors within a healthcare operations role.
• Experience managing third-party vendor relationships, including contract negotiation and SLA governance.
• Experience overseeing Workforce Management (WFM) — forecasting, scheduling, and intraday management.
• Experience building or overseeing Quality Assurance (QA) programs, including audit frameworks and calibration.
• A data-first mindset, comfortable building and reading vendor and team scorecards.
• Comfort operating at high speed without compromising on execution quality.
• Strong communication skills, able to translate complex, cross-functional work for executives and your own team alike.
• Experience redesigning operational workflows around automation or AI, with results you can quantify: handle time, cost per order, headcount avoided.
• Able to build a capacity model that forecasts both human and automated throughput, and shows where the next headcount dollar should go versus the next automation dollar.
• Experience structuring vendor contracts for shifts in workload: volume flexibility, per-outcome pricing, exit terms, and automation clauses.
• Comfortable setting quality standards for automated and agentic systems, and holding Product and Engineering to them.
• A working view on PHI and AI: what data can enter which tools, what a BAA must cover, and how to audit it.
• Able to judge AI vendor claims. You can tell a demo from a deployed result and ask for the evidence.

WHAT YOU WILL ACHIEVE IN TH
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lent Partner.

• If it feels like there is an initial fit for all, we will invite you to a 45-minute video call with the hiring manager. This is a more structured interview that will deep-dive into the role and technical needs.
• 'Scan Standard' interview, where our panel screens for values alignment and the success factors that matter at Scan.com http://Scan.com. You will also be assessed on your AI fluency at the stage and depth relevant to this role (see AI Requirements above).
• Meet the founders and/or other team members. Again, the length varies depending on how many people are involved and whether in person or via video call.
• Offer!

WHAT WE OFFER

We go beyond the basics with our benefits package. We believe great work starts with supporting our people. Here's what you can expect from us:

• Salary range of $150,000 - $180,000
• Equity package
• Flexible remote or hybrid work options
• Dedicated personal development budget
• Medical, vision, and dental coverage
• 28+ days of paid time off across PTO and wellbeing days, so you can show up at your best
• Paid parental leave
• 401k retirement plan
• All the equipment you need to do your best work
• Inclusive, people-first policies designed by our team, for our team

DIVERSITY AT SCAN.COM http://Scan.com

Scan.com http://Scan.com is committed to eliminating discrimination and encouraging diversity within our team. We strive to provide equality and fairness for all job applicants and employees and never discriminate on the basis of gender, marital status, age, race, ethnicity, religion, or physical differences.

We are opposed to all forms of unlawful treatment and discrimination.

Our ambition is for our team to be representative of society's diversity, and for every employee to feel respected and able to bring their best selves to work.

If you need an accommodation to apply or interview, contact us at people@scan.com.

We look forward to receiving your application!