Senior Technical Program Manager

The posting, as Scribd, Inc. wrote it

Scribd, Inc. is on a mission to advance human understanding. Our four products — Scribd®, Slideshare®, Everand™, and Fable — help billions of people across the globe move beyond access and into insight, application, and expertise.

CULTURE AT SCRIBD, INC.

We support a culture where our employees can be real and be bold; where we debate and commit as we embrace plot twists; and where every employee is empowered to take action as we prioritize the customer.

We believe the best work happens when individual flexibility is balanced with meaningful community connection. Scribd Flex empowers employees to choose the workstyle and location that support their best performance, while committing to intentional in-person moments that strengthen collaboration and culture. Occasional in-person attendance is required for all Scribd, Inc. employees, regardless of location.

So what are we looking for in new team members? At Scribd, Inc., we hire for “GRIT.” Traditionally defined as the intersection of passion and perseverance toward long-term goals, GRIT reflects the mindset we expect from every employee. For us, it also serves as a practical framework for how we work: setting and achieving Goals, delivering Results within your role, contributing Innovative ideas and solutions, and strengthening the broader Team through collaboration and attitude.

This posting reflects an approved, open position within the organization.

About the team and role

Welcome to our small but mighty TPM (Technical Program Management) team! We are the driving force that shapes how our company plans, prioritizes, and executes. As a Senior TPM, you will own program strategy and execution across our marketing organization, which owns two key pillars of work: Customer Operations and Brand Marketing.

Customer Operations is the pillar that reflects the voice of the customer back to the company, and the one that works to deliver an effortless customer support experience. You will partner with its leadership to drive the programs that connect that work to the rest of the company, from the voice of the customer program, to how that support experience is designed and delivered end to end, to the evolution of the operational model and team structure for Premium support.

Brand Marketing is the pillar that helps the company build and sustain brands people love and want to tell their friends about. You will act as the connector between brand strategy and product strategy and execution, working across stakeholders to design the processes, workflows, and tools that make sure the personality and identity of our brands are felt in the product itself and in our messaging and communications, which include larger brand campaigns as well as always-on communications.

You will drive the roadmap across both, connect them to the teams and leaders that depend on them, and bring a builder's instinct to the work, using AI and creative workflows to design better ways of running these pro
[…]
San Diego | San Francisco | Seattle | Washington D.C.

Canada

Ottawa | Toronto | Vancouver

Mexico

Mexico City

Benefits at Scribd, Inc.

• Scribd Flex (flexible work model)
• Comprehensive health, dental, and vision coverage
• Mental health support and disability coverage
• Generous paid time off, including vacation, sick time, holidays, winter break, volunteer time, and sabbaticals
• Paid parental leave and family support benefits
• Retirement matching and employee equity
• Learning and development programs and professional growth opportunities
• Wellness and home office stipends
• Complimentary access to the Scribd, Inc. suite of products
• Enterprise access to leading AI tools

Get to Know Scribd, Inc.
About Scribd, Inc. https://www.scribdinc.com/about
Life at Scribd, Inc. https://www.linkedin.com/company/scribdinc./life/

We want our interview process to be accessible to everyone. You can inform us of any reasonable adjustments we can make to better accommodate your needs by emailing accommodations@scribd.com about the need for adjustments at any point in the interview process.

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Scribd, Inc. is committed to equal employment opportunity regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage people of all backgrounds to apply, and believe that a diversity of perspectives and experiences create a foundation for the best ideas. Come join us in building something meaningful.