Customer Education & Content Manager

The posting, as Secureframe wrote it

At Secureframe https://secureframe.com/, we’re building the next generation of cybersecurity and compliance software. Thousands of organizations use our platform to strengthen security, automate compliance, and earn trust. We’re backed by leading investors including Kleiner Perkins, Accomplice, Gradient Ventures, BoxGroup, and Village Global.

Our Defense AI business is experiencing record growth as organizations across the Defense Industrial Base look for a faster, more practical way to meet CMMC requirements. Secureframe Defense AI https://secureframe.com/cmmc combines secure infrastructure, AI-guided CMMC workflows, automated documentation, continuous control monitoring, real-time readiness insights, and expert support in one platform. It gives sellers a differentiated story: help customers secure CUI, accelerate CMMC readiness, and reduce the cost and complexity of operating a compliant environment. Alongside Defense AI, our GRC products help companies achieve and maintain frameworks such as SOC 2, ISO 27001, HIPAA, PCI DSS, and more.

About the Role

The Customer Education & Content Manager will own everything that helps customers learn Secureframe independently, from screen-recorded product walkthroughs and compliance framework training courses to internal Sales, Implementation, and Channel Partner enablement. Experience selling to defense contractors, government suppliers, or public-sector organizations is valuable, but it is not required.

This person will sit under the Customer Experience team (within the broader Customer Success org) and report to the Director of Support.

Secureframe highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Secureframe office), Secureframe considers working in the office, approximately 30% of the time under current policy, to be an essential function of the employee's role.

Why this role matters

As Secureframe grows its SMB and mid-market customer base, including customers at lower price points who need to succeed independently, scalable self-serve education is no longer optional. A well-built training academy reduces time-to-value, drives deeper product adoption, and ensures customers are getting full value from their investment without requiring 1:1 time from our team for every question.

What You'll Own

Customer Training Academy

• Reduce inbound support tickets on trainable topics by building structured, self-serve learning paths across CMMC, FedRAMP, SOC 2, ISO 27001, HIPAA, and core product features
• Increase self-serve adoption for SMB and mid-market customers by ensuring every top-trafficked help center article has a companion video walkthrough
• Drive deeper platform engagement through certification and completion-based programs that give customers a measurable reason to return to the academy

Product Video & Walkthrough Content

• Maintain

[…]
killjar, Gainsight CE, Northpass, Docebo, or similar)

• Technical fluency with SaaS products — not a developer, but able to navigate integrations, APIs, and complex platform workflows and explain them clearly
• Ability to prioritize a content backlog using data: help center analytics, ticket tagging, and product usage signals
• 3+ years of experience in SaaS, ideally in a content, education, enablement, or instructional design role
• Background in GRC, compliance, or security awareness training
• Experience building and running a customer certification or badging program
• Comfort on camera for webinars or live training sessions
• Experience building channel or partner enablement programs

Benefits

• Industry-competitive salary and equity
• Medical, dental, and vision benefits for you and your dependents
• Flexible time off so you can rest, recharge, and stay at your best
• 401(k)
• Paid family leave
• Ground floor opportunity as an early member of the team

Secureframe is an equal opportunity employer. We aim to create an environment where every team member at Secureframe feels like they belong so they can have a greater impact on our business and customers. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Collaboration, connection, and having fun with colleagues is an important part of our culture as a remote first company.  Therefore, all employees must be able to travel by air to company offsites two to four times per year (reasonable accommodations will be made where appropriate).

We've become aware of fraudulent job offers and recruiters falsely claiming to represent Secureframe.

Please note

• Official Communication: All genuine Secureframe recruiting communication and job offers are sent from @secureframe.com email addresses.
• No Fees: We never ask for payments or fees from job applicants at any stage.