Client Services Manager

The posting, as SEO (Sponsors for Educational Opportunity) wrote it

Title: Client Services Manager

Department: SEO Career & Alternative Investments

Report to: Director, Partnership Management

FLSA: Exempt

ABOUT SEO

Founded in 1963 during the Civil Rights Movement, SEO closes educational and career opportunity gaps for 7,000 ambitious young people annually.

POSITION OVERVIEW

The Client Services Manager is a strategic and tactical liaison to SEO's alternative investment partners and Conference (AICON) Sponsors, and a key operational driver of SEO's programming. This role supports management of the end-to-end partner relationship for a portfolio of 50+ alternative investment partners — collecting recruiting needs, communicating to program teams, and ensuring they are met to partners' satisfaction — while also supporting the execution of the SEO Alternative Investments Conference (AICON) and Limited Partner (LP) programming. The role maintains a comprehensive strategic plan spanning marketing, communications, tracking, and data maintenance, and supports the Director, Partnership Management and the Associate Director, AICON & E&F (Endowment & Foundations) in maintaining positive, professional relationships across the SEO community.

Partnership Management

• Act as the client contact support for Director, Partnership Management, across a portfolio of 50+ alternative investment partners.
• Support the Associate Director, AICON and E&F in managing and maintaining conference sponsorships.
• Attend partner meetings, documenting meeting notes and action items.
• Coordinate the internal partner access process, sharing candidate resumes/profiles with partners, tracking responses, and measuring outcomes.
• Create partner registration forms for SEO events using tools such as Monday.com and Google Docs.
• Manage and update the SEO partner portal.
• Create, distribute, and track contribution invoices and contribution acknowledgement letters for partners and/or Sponsors.
• Attend program and partner in-person events outside of business hours as needed. Some programs may require air or train travel 1-3 times per year.

Program Operations & Management

• Support Associate Director for the seamless execution of AICON, including sponsorship outreach, marketing, tracking, invoices, data collection, reporting, speakers, and other conference-related tasks.
• Facilitate the set-up of LP events, managing Zoom, Monday boards, attendance tracking, marketing, correspondence, and reporting.
• Develop plans and workflows, manage the programming calendar, and track milestones.
• Support event planning and execution in partnership with the AICON/LP team, including researching, sourcing, and coordinating with vendors and sponsors to secure venues, catering, and speakers; develop run-of-shows and communication plans for participants, part

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sition, and SEO reserves the right to modify this pay range at any time.

EEOC Policy

At SEO we are committed to cultivating a team that embodies the backgrounds and experiences of the constituencies we serve and the communities we live in, and a workplace that reflects the impact we make in the world. Candidates from all communities – including people of color, women, members of the LGBTQIA+ Community, veterans, and people with disabilities – are strongly encouraged to apply.

Equal Employment Opportunity is not just the law, it is our commitment.

Sponsors for Educational Opportunity is an Equal Opportunity/Affirmative Action Employer – M/F/D/V. We will consider all qualified applicants for employment regardless of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other legally protected status.

If you need accommodation while applying for a role with SEO, due to a disability, please email SEO Talent .

THE ORGANIZATION

Established in 1963 by Michael Osheowitz, SEO (Sponsors for Educational Opportunity) is an educational non-profit founded on the belief that talent is everywhere; but opportunity is not. Our programs are designed to educate, train, mentor, and amplify the voices of our participants to give them a seat at the table – every table. We propel human potential.

SEO is an innovator in education, mentorship, and creating educational career opportunities that maximize the full potential of our participants. Each year SEO serves 7,000+ participants nationally, and the organization is widely recognized for developing best-in-class programs with exceptional results.

Not every SEO participant is on the same journey, but all are hungry for opportunity and SEO creates an ecosystem of excellence. Learn more about SEO's programs here: https://www.seo-usa.org/our-programs/ .