Director, Account Management

The posting, as ServiceTrade wrote it

Position Description

At ServiceTrade, you’ll build technology that matters — for your career, your team, and the thousands of commercial contractors who rely on our platform every day. We’re on a mission to partner with commercial trades to deliver technology that enhances technician productivity, improves customer experiences, and drives scalable growth.

We’re looking for a Director, Account Management who’s excited to make an impact. In this role, you will be responsible for leading and scaling the daily execution of our Account Management organization. You will manage, coach, and empower a high-performing team composed of Corporate and Emerging Account Managers.

Working closely with the VP, Account Management, you will provide critical frontline feedback to help shape growth strategies while directly driving the daily execution needed to maximize customer retention and net revenue expansion. You will implement operational tactics for customer growth and renewal execution, establish team metrics and playbooks for tech-touch/scaled models, and serve as a leader for key client relationships. Working cross-functionally with Sales, Customer Success, Customer Support, Professional Services, Sales Operations, Product Management, and Marketing, you will drive predictable ARR growth and maintain a best-in-class customer expansion engine.

Why ServiceTrade

You’ll belong here from the start.

We bring together kind, curious people with diverse perspectives and trust them with meaningful work. You’ll have ownership, clarity, and support to solve real problems, make a visible impact for our customers, and continue growing as your role evolves.

About You

You are an inspiring leader, strategic thinker, and proven builder of high-performing account management and revenue teams. You understand how to segment customer portfolios, tailor engagement strategies for both high-touch corporate accounts and scaled/emerging customer tiers, and foster a culture of accountability and continuous development. You possess a deep understanding of SaaS business metrics (NRR, GRR, Churn, ARR expansion) and know how to turn customer value realization into predictable revenue growth.

The successful candidate will be an agile, consultative leader and customer-first strategist who thrives in a fast-paced growth environment. You are adept at removing obstacles for your team, navigating complex executive-level negotiations, and driving operational excellence through structured process and data-driven insights.

Key Responsibilities and Activities

Team Leadership & People Management

• Recruit, hire, coach, and retain top talent across the Corporate Account Management and Emerging Account Management teams.
• Establish clear KPIs, quotas, performance standards, and career development paths for team members.
• Provide ongoing coaching on pipeline management, contract negotiation, account planning, and executive presentation skills.
• Drive team engagement, accountab

[…]

• Parental Leave
• Paid Time Off for Volunteering
• Employee Reimbursement Program to use for well-being, technology and/or professional development

Want to know more?

Go ahead and apply! Let’s get to know each other.

#LI-Hybrid

ServiceTrade is not registered to hire in all 50 states. You must reside in one of the states listed to be considered.

(AL, AR, AZ, CA, CO, CT, DE, FL, GA, IL, IN, KY, LA, MD, ME, MI, MN, MO, NC, NH, NJ, NY, OH, OR, PA, SC, TN, TX, UT, VA, VT, WA)

EEO Statement

ServiceTrade provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Please Be Aware of Recruiting Scams

To protect yourself against the increasing number of recruiting scams, please make sure that you are communicating with ServiceTrade. We communicate through our corporate website servicetrade.com , through corporate emails utilizing our domain name of @ servicetrade.com , and through servicetrade.greenhouse.io. Be vigilant when checking domains because imitators often make very small changes to trick the eye. Additionally, please know that ServiceTrade does not use text messaging or public messaging platforms, such as Telegram or Whatsapp, to make initial contact with candidates and ServiceTrade will never ask an employment candidate for financial information or for payment of any kind.