Area Manager, Fulfillment Operations

The posting, as ShipBob, Inc. wrote it

As a member of the ShipBob Team, you will...

• Grow with an Ownership Mindset : We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place.
• Collaborate with Peers and Leaders Alike: At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing.
• Experience a High-Performance Culture and Clear Purpose: We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward.

Location: 400 Smoke Tree Plz, North Aurora, IL 60542

Schedule: Two shifts open: Monday - Friday 6am-4pm OR Monday - Friday 3:30pm-1am

Role Description

The Replenishment Area Manager is responsible for overseeing all replenishment activities within the fulfillment center to ensure inventory is accurately and efficiently moved from reserve storage locations to pick faces. This role drives safety, quality, productivity, inventory accuracy, and associate engagement while supporting daily operational goals and customer service expectations. This role reports to the Senior Operations Manager, Fulfillment Operations, who also serves as the backup for this role.

What you’ll do

Operational Execution

• Oversee daily replenishment operations to ensure inventory is available in pick locations to support customer order fulfillment and service-level commitments.
• Monitor replenishment queues, worklists, and inventory shortages to ensure timely and accurate execution of replenishment tasks.
• Manage labor allocation and workflow prioritization based on volume forecasts, order demand, and operational needs.
• Partner closely with Inbound, Picking, Inventory Control (ICQA), and Problem Solve teams to identify and resolve inventory issues that may impact fulfillment.
• Drive performance against key operational metrics, including replenishment completion rates, location fill rates, productivity, quality, and inventory accuracy.
• Escalate risks and capacity constraints proactively while implementing corrective actions to minimize disruptions.
• Ensure replenishment tasks are completed in accordance with standard work, process controls, and quality requirements.
• Support peak operations through effective staffing, cross-training, and workload balancing across shifts.
• Identify process improvement opportunities to increase efficiency, reduce replenishment defects, and improve over

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Use of AI-Assisted Tools During Recruitment

We may use AI-assisted tools during the recruitment process to support administrative functions such as transcribing interviews, generating summaries or notes, organizing interview feedback, facilitating candidate communications, and helping recruiters identify candidates whose qualifications may align with job requirements. These tools are designed to assist our recruiting team and are not used to make final hiring decisions. Hiring decisions are made by trained human reviewers who consider the candidate's application, interview performance, qualifications, experience, and other relevant factors. AI-assisted tools do not independently determine whether a candidate advances in the hiring process or receives an offer of employment. Where required by applicable law, candidates will be provided with notice regarding our use of AI-assisted technologies and, where available, information about any applicable rights relating to such processing, including the ability to request additional information or opt out of certain AI-assisted processing activities. Candidates who exercise available opt-out rights may be reviewed through alternative processes consistent with applicable law.

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, c ompensation and training.

There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis .