Warehouse Support Specialist

The posting, as ShipBob, Inc. wrote it

As a member of the ShipBob Team, you will...

• Grow with an Ownership Mindset : We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place.
• Collaborate with Peers and Leaders Alike: At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing.
• Experience a High-Performance Culture and Clear Purpose: We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward.

Location: 1998 Melissa Ln Aurora, IL 60506

Hours/Shift: M-F 12pm-8:30p

Compensation: All associates at our Midwest Hub (including ARR-1) will receive a temporary $2 per hour pay increase for all hours worked from October 25, 2026 through January 2, 2027, including overtime hours. Beginning January 3, 2027, pay will return to the base rate of $24.00/hr.

Role Description

This is an important position that helps monitor inbound/receiving activities at our regional receiving HUBs. As ShipBob continues to grow, it is imperative to provide a great experience in serving our clients’ needs while maintaining sustainable growth and scalability from an operations perspective. This role reports to th e Operations Manager, Fulfillment Operations, who also serves as the backup for this role .

What you’ll do

• Resolve Merchant Facing Requests around WRO and URO related issues.
• Work directly with onsite partners to resolve merchant concerns and escalations.
• Investigate WRO discrepancies reported by the partner personnel and front line team members and Merchant Care teams.
• Communicate updates, issues, and escalations as well as relay operational information to on-site Operations Manager and Regional Director.
• Ability to visualize and conduct how to load, plan and offload trucks and containers with little to no supervision.
• Scheduling of daily loads through set carriers, going in and out of the HUB and delivering to spoke sites all within the expected SLA.
• Update and manage all BOL requirements.
• Generate and log all IPP Shipments going out of the HUB site to its final destination.
• Check in and check out drivers for all IB and OB activity coming in and out of the facility.
• Log all missed and confirmed appointments through internal reporting tools and appointment scheduling software NOVA.
• Support OM and partner in the promptly resolution of Jira tickets and Mer

[…]
ls are our investment in your ability to find those answers.

Use of AI-Assisted Tools During Recruitment

We may use AI-assisted tools during the recruitment process to support administrative functions such as transcribing interviews, generating summaries or notes, organizing interview feedback, facilitating candidate communications, and helping recruiters identify candidates whose qualifications may align with job requirements. These tools are designed to assist our recruiting team and are not used to make final hiring decisions. Hiring decisions are made by trained human reviewers who consider the candidate's application, interview performance, qualifications, experience, and other relevant factors. AI-assisted tools do not independently determine whether a candidate advances in the hiring process or receives an offer of employment. Where required by applicable law, candidates will be provided with notice regarding our use of AI-assisted technologies and, where available, information about any applicable rights relating to such processing, including the ability to request additional information or opt out of certain AI-assisted processing activities. Candidates who exercise available opt-out rights may be reviewed through alternative processes consistent with applicable law.

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, c ompensation and training.

There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis .