Workplace Services Manager

The posting, as SmartBear wrote it

SmartBear delivers application integrity for modern tech stacks, ensuring continuous, measurable assurance that software just works as intended with governance to operate at AI speed and scale. SmartBear offers deep test automation, API lifecycle management, and observability capabilities. With integrations across the SDLC, it sets a new quality standard for application delivery teams.

SmartBear is trusted by developers, testers, and software engineers across 32,000 organizations, including 75% of the largest financial institutions and industry leaders such as Adobe, JetBlue, and Microsoft. SmartBear’s open source tools are downloaded more than 100 million times a month and have earned over 30,000 GitHub stars from the developer community. With its best-loved brands, including Swagger, TestComplete, Reflect, QMetry, Zephyr, and more, SmartBear meets customers where they are to make our technology-driven world a better place. Learn more at www.smartbear.com , or follow us on LinkedIn , X , and Reddit .

At SmartBear, you will be part of a dynamic team solving one of the most critical challenges facing modern businesses: ensuring the integrity of software in an AI-driven world. Whether you are working directly with customers, driving go to market strategies, supporting operations, building products, or enabling teams, your contributions help shape the future of software quality for organizations worldwide. Join us in our mission.

Workplace Services Manager

• Manage the day-to-day workplace experience and facilities operations for SmartBear’s Somerville office, ensuring a safe, efficient, well-maintained, and welcoming environment.
• Manage workplace services, vendors, contractors, office resources, facilities requests, and site operations while driving high and consistent service standards.
• Partner with the Director, Facilities and Real Estate and key stakeholders to improve workplace operations and deliver an excellent employee and visitor experience.

About the Role

• Manage the day-to-day operation of the Somerville office, ensuring workplace and facilities services run effectively and acting as the primary point of contact for site-related needs and issues.
• Manage relationships with building management, contractors, suppliers, and service providers, including maintenance coordination, service delivery, issue resolution, and monitoring vendor performance.
• Oversee workplace operations including office supplies and equipment, inventory, meeting spaces, workspace allocation, workplace records, service logs, and overall site readiness.
• Support workplace health and safety initiatives and compliance requirements, proactively identifying potential risks, coordinating appropriate action, and maintaining relevant workplace documentation.
• Lead onsite workplace projects and activities, including office moves and space changes, employee events, catering, visitor experience, and workplace engagement initiatives.
• Partner with the D

[…]

• SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Wroclaw, Poland and Bangalore, India.
• We’ve won major industry (product and company) awards including SD Times, DeveloperWeek's Devies Award, the AI Breakthrough Award, and BuiltIn Best Places to Work.

SmartBear is committed to creating an inclusive workplace for employees where all individuals are treated with respect and dignity. We are an equal opportunity employer and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color , religion, sex, national origin, age, gender, disability, veteran status, sexual orientation, or any other protected status under applicable laws. We are dedicated to fostering a workplace that reflects a diversity of thought and experience as well as our values of being smart, open, driven, accountable, and curious.

At SmartBear, we believe transparency in pay is part of how we build trust—with our employees, candidates, and community. Our compensation philosophy is grounded in market competitiveness, internal equity, and rewarding impact.

We encourage candidates to view compensation as part of their total rewards experience at SmartBear. This includes performance-based bonuses for eligible roles, a generous benefits package that supports employees’ health and well-being, and promotes work-life balance through flexible time off and hybrid work options. You can build your career at SmartBear through professional development opportunities, and an inclusive, collaborative culture where everyone can thrive.

Your SmartBear total rewards compensation package includes base salary and may also include a performance bonus plan. The base salary range for this role is listed below . Actual compensation is determined based on several factors, including relevant experience, skills, internal equity, and geographic location.

Estimated Base Salary Range
$60,000 — $79,000 USD