Forward Deployed Engineer

The posting, as Spotnana wrote it

Let’s build what’s next, together.

We are Spotnana. We’re on a mission to modernize the infrastructure of the $11.7 trillion travel industry to power the perfect trip for travelers everywhere. Our Travel-as-a-Service platform is designed to make every trip better, whether someone is booking for work or leisure travel, building a travel tool, or looking to offer personalized experiences at scale.

We’re not just modernizing tech, we’re rethinking how the industry works. And to get there, we’re bringing together innovative, ambitious, and open-minded people who want to build something that lasts.

At Spotnana, our values and principles guide how we work and grow together:

• Build the future – We are leaders, we are innovators, we are ambitious.
• Commit to excellence – We’re accountable, we are partners, we are agile.
• Stronger together – We lead with respect and integrity, we are inclusive, we are lifelong learners.

Who: You! Embedded at the intersection of Engineering and our most strategic enterprise customers, working hand-in-hand with internal teams across SRE, DevOps, and Product Engineering.
What: A rare opportunity for a deeply technical engineer who thrives in dynamic, customer-facing environments. Someone who can dive into a complex platform issue, identify root cause, and drive resolution across internal teams, all while being the trusted technical face to enterprise customers.
When: ASAP! We are looking to hire and onboard as soon as we find the right person. Exciting work awaits!
Where: Our office hub in Palo Alto, CA. Local candidates will be required to be in office 1+ days per week in alignment with our office work policy. This role is open to candidates anywhere in the United States and may be performed fully remote.
Why: As Spotnana scales its enterprise tier, each Forward Deployed Engineer is dedicated to a set of strategic accounts, owning the technical relationship end-to-end. This is not a support role. It's a high-trust, high-autonomy engineering position that sits at the edge of our platform and our customers' most critical operations.
How (to land the job!): The process begins with a technical assessment designed to showcase your engineering depth. Candidates who move forward will have a conversation with our Talent Acquisition team, followed by live collaboration with a panel of engineers and hiring managers. The process is subject to change.

The day-to-day

• Own the technical relationship for a portfolio of strategic enterprise accounts — serving as the primary engineering point of contact from onboarding through steady-state operations
• Investigate and drive resolution of complex platform issues spanning API integrations, webhook delivery, data consistency, and performance — working directly with SRE, DevOps, and Product Engineering to close the loop fast
• Translate customer environments and integration patterns into clear internal context, enabling engineering teams to prioritize, reproduce, and fix is

[…]
employee premiums and 85% of your eligible dependents

• Pre-tax flexible spending account options for health, dependent care and commuter expenses
• Flexible PTO in addition to 10 company holidays, and an end-of-year company shutdown
• Up to 26 weeks of Parental Leave
• Monthly cell phone / internet stipend
• Additional benefits including access to RocketLawyer’s online legal platform, International Airlines Travel Agent Network (IATAN) membership, Pet Insurance through Fetch, Financial Wellness through Origin and SoFi, EAP through Mutual of Omaha, The Calm app through Kaiser, pre-tax parking/transit program and more

We are committed to fostering a diverse, inclusive environment and to encourage these values in everyone on our team. We provide an environment of mutual respect where opportunities are available without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion for people from all walks of life is key to our success as a company.

Protect yourself from recruitment scams - All recruiting outreach and communication comes directly from our internal team via an email with an @spotnana.com address or through LinkedIn. We encourage candidates to verify the source of any outreach before sharing personal information. We do not use external recruiting partners for our hiring efforts or Microsoft Teams for interviews. We will never ask you to pay for equipment, training, visa fees, or anything else during the hiring process. We do not extend offers via text-based apps or use Microsoft Teams for interviews. All legitimate openings are listed at https://www.spotnana.com/careers/careers-listing/ .