Customer Success Manager, Key Accounts

The posting, as Sprout General Referrals wrote it

Sprout Social is looking to hire a Customer Success Manager, Key Accounts for the Sales & Customer Experience team.

Why join Sprout’s Sales & Customer Experience team?

The Sales and Customer Experience team shapes how Sprout powers the future of customer connection for today’s most innovative brands. We sell and support the leading social media management platform for businesses, helping organizations unlock the full value of social. Through powerful social intelligence and trusted partnership, we enable teams to build authentic relationships and drive meaningful business impact.

You’ll join a high-performing, collaborative team made up of some of the brightest minds in the industry, working with iconic brands like Campbell's, Salesforce, Airbnb, and Equifax. Just as importantly, Sprout is a place where your growth matters. You’ll have the freedom to shape your career, explore new paths, and build toward what’s next, with a team that’s invested in helping you get there.

What you’ll do

Own a book of ~60 Enterprise accounts — building relationships, driving adoption, and growing revenue within some of our largest, most strategic customers. The Customer Success Manager, Key Accounts plays a critical role in driving value through Sprout’s Social Intelligence platform.

Grow the relationship. Build strong, lasting relationships with key stakeholders — C-level executives, marketing directors, social media managers, and agency partners.

Bring a commercial mindset. Uncover new opportunities, qualify upsell and cross-sell leads, and confidently work through objections to expand accounts and defend revenue at renewal.

Run the cadence. Lead Mutual Success Plan reviews, monthly syncs, Executive Business Reviews, and adoption sessions to track usage, surface risks, and align on strategic goals.

Drive adoption. Partner with Onboarding and Professional Services to ramp new customers, and deliver ongoing training that keeps value visible throughout the client lifecycle.

Manage risk and retention. Spot churn risks early, resolve them proactively, and keep satisfaction high across your book. Collaborate effectively with Renewal Managers.

Tell the story with data. Track account health and key metrics, and turn them into a clear, compelling ROI narrative for customers and internally.

Work smart. Use generative AI tools like Claude and Gemini to speed up daily work — call prep, troubleshooting, drafting client messaging — so you can focus your time on the strategic parts of the job only you can own.

Hit your numbers. Consistently meet and exceed quota, managing your book against KPIs and your comp plan.

What you'll bring

Minimum qualifications

4-6+ years in Customer Success, Account Management, or Sales in B2B SaaS, including 2+ years managing an Enterprise book of business.

Strong preference for candidates with prior account management or sales experience — comfortable qualifying leads, uncovering opportunity, and navigating
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d existing employee compensation as needed.

Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity - race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report .

If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).

For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement .

Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.

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Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice .