Senior Workplace Experience Specialist

The posting, as Sprout General Referrals wrote it

Description

Sprout Social is hiring a Workplace Experience Specialist, Technology & Front of House to join the Workplace Experience team in our Chicago office.

Why Join Sprout's People Team?

At Sprout Social, our People team builds the foundation that allows our global talent to power the future of customer connection. We are the champions of Sprout’s culture, ensuring that as we scale as a leader in social intelligence, our people remain our greatest competitive advantage.

We operate at the intersection of strategy and execution, driving impact across Talent, Total Rewards, People Operations, and Employee Experience. You’ll join a collaborative team focusing on world-class experiences that make Sprout a premier employer of choice. If you’re someone who wants to master your craft while helping others build careers they love, this is where you can make a lasting impact.

What you'll do

• Serve as the first point of contact for the Chicago office, staffing the front desk during core hours, greeting employees and visitors, and handling deliveries and mail
• Run a walk-up technology bar, resolving AV, hardware, and access issues in person and on the spot, so people get help without filing a ticket
• Keep conference rooms, huddle spaces, and event technology ready and working, including setup and first-line troubleshooting
• Manage badge access provisioning and visitor management systems across office locations, including regular audits
• Prepare desks, badges, and equipment ahead of new hires' first day, and handle equipment recovery on exit
• Maintain local hardware inventory and a loaner pool, and coordinate with onsite AV and facilities vendors
• Partner with IT on technical standards and escalations, reporting on-the-ground trends that inform how the broader team supports the office

What you'll bring

Sprout Social is looking for a hospitality-minded technologist: someone who brings genuine warmth and professional presence to a front desk while staying calm and capable under pressure. You're energized by solving problems face-to-face, comfortable explaining technical issues to non-technical people without condescension, and just as happy fixing a display cable as greeting a visiting executive.

The minimum qualifications for this role include

• 2+ years of experience in front-of-house, hospitality, or hands-on IT/AV support roles
• Hands-on experience troubleshooting AV and conferencing hardware, displays, and endpoint devices
• Ability to work onsite at the Chicago office 5 days a week

Preferred qualifications for this role include

• Experience with badge/access control administration or visitor management systems
• Basic networking literacy
• Experience supporting live events or streaming production

How you'll grow

Within 1 month, you will

• Complete Sprout Social's new hire training & onboarding program alongside other new Sprout team members
• Partner with your manager to set initial priorities and define what s

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our ranges and existing employee compensation as needed.

Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity - race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report .

If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).

For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement .

Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.
Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice .