Account Director

The posting, as SPS North America wrote it

Job Title: Account Director

Reports To: The Account Director will report to the Managing Vice President, or equivalent leadership.

Job Overview

The Account Director is responsible for the overall operational, financial, and client relationship management of a highly visible banking/financial services account with multiple locations . This position serves as the primary liaison between SPS and the client, providing strategic leadership and oversight across all assigned locations while ensuring consistent service delivery, operational excellence, financial performance, and client satisfaction.

The Account Director will be based on site in New York City and will require up to 50% travel to support the client's multiple locations and operational needs.

Duties and Responsibilities

Responsible for the overall operational and financial health of a complex, multi-location banking/financial services account.

Establish and maintain accountability with all leaders across the account and assigned locations.

Serve as the primary point of contact and liaison between SPS and highly influential client stakeholders.

Develop and maintain strong executive-level client relationships and serve as a trusted strategic partner to the client.

Provide leadership and oversight across multiple locations, ensuring consistent execution of operational standards, service levels, policies, and procedures.

Partner closely with SPS Sales and other internal teams to strengthen the client relationship, identify opportunities for additional services, and support account growth, including participation in RFPs and sales presentations as appropriate.

Interface with SPS executive leadership on key operational, financial, client, and strategic decisions.

Resolve client, site management, and site staff issues through effective problem-solving, escalation management, and collaboration.

Lead account reviews, business reviews, and performance discussions with client leadership.

Standardize policies, procedures, operating practices, reporting, and performance benchmarks across assigned locations.

Coordinate, implement, and oversee special projects and strategic initiatives specific to the client and account operations.

Maintain regular communication with the COO and SPS leadership regarding account performance, operational matters, risks, and opportunities.

Partner with Human Resources and other appropriate stakeholders regarding employee relations, performance management, staffing, and organizational matters.

Effectively coach, train, and mentor subordinate leaders to build a high-performing organization and support succession planning.

May participate in contract renewal negotiations and commercial discussions in partnership with Sales.

Coordinate and manage vendor relationships and negotiations as appropriate.

Manage site and account proformas, including labor hours, gross margin, profitability, cost control, and growth.

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sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

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Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.