Accounts Receivable Specialist (Hybrid)

The posting, as SPS North America wrote it

Accounts Receivable Specialist

Work Setting: Hybrid (in-person/remote)

Location: Candidates must reside within a reasonable commuting distance of one of the following locations: New York City, NY; Nashville, TN; or Pittsburgh, PA.

Role Purpose
The Accounts Receivable Specialist supports accurate and timely billing, collections, cash application, and receivables reporting. The role monitors customer payment behavior, resolves payment issues, and helps maintain strong cash flow and reliable financial reporting.

Key Responsibilities

Receivables Monitoring & Collections

• Monitor open receivables and customer payment behavior.
• Manage dunning activities, including customer reminders and collection follow-up.
• Coordinate with external collection agencies when needed.

Cash Application & Reconciliation

• Apply incoming cash accurately and on a timely basis.
• Reconcile incoming payments with customer invoices and investigate discrepancies.

Dispute Resolution & Escalation

• Resolve customer payment disputes in coordination with relevant internal stakeholders.
• Escalate overdue accounts and unresolved issues appropriately.

AR Reporting & Risk Monitoring

• Prepare and maintain reporting on accounts receivable aging and Days Sales Outstanding (DSO).
• Identify and report potential bad debt risks.

Billing, Invoicing & Period-End Support

• Handle billing and invoicing, ensuring accuracy and timeliness.
• Support month-end closing activities.
• Support revenue recognition activities.

Cross-Functional Coordination

• Coordinate within Finance and Operational Client Management on payment, billing, and receivables matters.
• Work with external collection agencies when additional collection support is required.

Qualification & Experience

• Associate’s or bachelor’s degree in Accounting, Finance, Business Administration, or a related field; equivalent practical experience may be considered.
• Three to five years of relevant accounts receivable experience, including billing, collections, cash application, and account reconciliation.
• Working knowledge of ERP (preferably SAP) and accounting systems, with proficiency in Microsoft Excel and experience preparing AR aging and DSO reports.
• Strong attention to detail, communication, and problem-solving skills, with the ability to manage priorities independently and collaborate across functions.

Key Success Factors

• Build and maintain excellent working relationships with Operational Client Management, ensuring timely communication and effective coordination on billing, collection, and account-related matters.
• Engage with clients professionally, respectfully, and solution-oriented, including when managing disputes, delayed payments, or other difficult circumstances.
• Demonstrate ownership and reliability by following through on commitments, escalating risks promptly, and contributing to accurate billing, timely collections, and strong receivables performance.

Other duties

Responsibilities may evol
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sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

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