Client Manager (Workplace Experience)

The posting, as SPS North America wrote it

Workplace Experience | Multi-Site Leadership | Client Partnership | Operational Excellence

Location: New York City, NY
Travel: Up to 25%

Elevate the Workplace Experience

SPS is seeking a highly polished, service-driven Client Manager to lead workplace experience and operational delivery for a high-profile investment firm account spanning multiple locations.

This is a highly visible, high-impact leadership role for a leader who understands that exceptional workplace service goes beyond keeping an office running. You will help elevate the corporate experience across every touchpoint from executive and guest interactions to hospitality, events, facilities, mailroom services and day-to-day workplace operations.

The ideal candidate brings a strong background in workplace experience, hospitality, facilities, concierge services, office services or another premium client-facing environment, along with the ability to lead consistently across multiple sites while adapting to the unique needs of each location.

Key Responsibilities

Multi-Site Workplace & Operational Leadership

• Serve as the national operational leader for the SPS account , providing strategic direction, operational oversight and consistency across all workplace locations.
• Create and reinforce a consistent Workplace Experience culture across all locations , ensuring teams deliver a unified level of service, professionalism and client experience while adapting to the needs of each site.
• Lead day-to-day workplace operations and service delivery across multiple office locations.
• Lead operational consistency across multiple sites while adapting execution to the unique needs and expectations of each location.
• Oversee reception, hospitality, conference and event support, office services, facilities coordination, mail services and vendor activities.
• Establish and maintain consistent service standards, operating procedures and expectations across all locations.
• Maintain a visible leadership presence across the account, conduct regular workplace inspections and proactively identify and address operational issues.
• Support workplace projects, relocations, service transitions and other change initiatives.
• Travel between locations as needed to support account operations and service delivery.
• Maintain and continuously improve SOPs, service standards and emergency procedures to ensure consistent, safe and effective workplace operations.
• Serve as the primary escalation point for urgent operational issues , including issues requiring support after hours and on weekends, ensuring timely communication, coordination and resolution.

Hospitality & Elevated Service

• Champion a warm, polished and highly responsive service culture across every workplace touchpoint.
• Anticipate client, executive and employee needs before they become requests.
• Create memorable, hospitality-led experiences for meetings, events, executive visits and high-priority requests.
• Partner wi

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sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

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