Facility Services Associate Lead

The posting, as SPS North America wrote it

Facility Services Associate Lead

Job Summary

We are seeking an experienced Facilities & Mailroom Lead to oversee daily mailroom, facilities, and office support operations in a professional office environment. This hands-on role is responsible for coordinating mail and package services, facilities requests, conference room support, office supplies, copy/print services, and general workplace maintenance.

The ideal candidate has previous lead experience in a mailroom, facilities, workplace services, or similar environment , strong communication and customer service skills, and the ability to manage multiple priorities while remaining actively involved in daily operations.

Key Responsibilities

• Supervise and support daily mailroom, facilities, and workplace service operations.
• Receive, sort, process, and distribute U.S. Mail, interoffice mail, FedEx, UPS, courier deliveries, and packages.
• Process inbound and outbound shipments and maintain accurate tracking information.
• Deliver and pick up packages, supplies, equipment, and other materials throughout the office.
• Coordinate daily work requests and prioritize assignments to ensure timely completion and consistent service.
• Use computer systems to manage service requests, track company assets, process mail and packages, and support facilities operations.
• Set up and reset conference rooms with appropriate furniture, supplies, and equipment.
• Maintain conference rooms, kitchens, pantries, copy rooms, and other shared office spaces according to workplace standards.
• Stock and replenish office, pantry, and general workplace supplies.
• Maintain supply areas and conduct regularly scheduled inventory.
• Monitor facilities and equipment and promptly report maintenance concerns, including equipment issues, lighting problems, water leaks, and other building needs.
• Assist with general and preventative maintenance as needed.
• Support recycling and waste-management activities.
• Install signs, pictures, bulletin boards, and similar workplace materials using appropriate tools.
• Receive and process copy and print requests, perform quality-control checks, and assemble finished materials using binding equipment and supplies.
• Coordinate records-related requests and work with appropriate suppliers for records retrieval and pickup.
• Communicate and coordinate with building management, vendors, suppliers, and internal teams regarding workplace services.
• Maintain a professional, responsive, and customer-focused approach when assisting employees, visitors, vendors, and other stakeholders.
• Follow all company policies, procedures, safety requirements, and service standards.
• Perform other related duties as assigned.

Qualifications

• Previous lead experience in a mailroom, facilities, workplace services, office services, or similar environment required.
• Previous experience with mail, shipping, receiving, facilities, or office support operations.
• Strong leadership, o

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sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

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