Hospitality Associate

The posting, as SPS North America wrote it

Hospitality Associate

📍 Chicago, Illinois, United States
On-site

Monday–Friday | 8:00 AM – 5:00 PM

This Hospitality Associate position is directly responsible for the presentation, ordering, stocking of food and beverages onsite for all client gatherings, including meetings, events, interviews, seminars, and conferences. This position directly supports the onsite needs associated with onsite setup and tidiness of professional workspaces.

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

Reports To: The Hospitality Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.

Duties and Responsibilities

• Provides 5-star customer service to all employees (in all forms of communication).
• Orders, stocks and inventories, maintenance, preparations, and presentations of products.
• Sets up meeting spaces for onsite needs such as meetings, conferences, or meals.
• Submit work orders for certain requests.
• Service and replenish the barista, pantry, conference, kitchen, or meeting areas.
• Will perform meeting room and conference room set-ups.
• May perform building occupant moves within assigned facilities.
• Will perform light maintenance and cleaning duties as assigned.
• Maintains the Business Service Center area in a neat and orderly fashion.
• Monitors level of office supplies on the floor, and replenishes and orders accordingly.
• Proactively seeks out additional work during downtime.
• Builds professional relationships with customers and other teams.
• Maintains professionalism and composure when interacting with all employees.
• Trains back-up and providing guidance on policies and procedures.
• Determines what additional support is needed when handling sensitive inquiries.
• Provides exceptional customer service to client.
• Provides reception or concierge (front of office) and mail or office services (back of office) coverage as needed.

Competencies

• Strong verbal and written communication skills.
• Excellent hospitality and customer service skills.
• PC skills – MS Office Suite experience.
• Ability to handle multiple tasks simultaneously.
• Good organizational skills.
• Requires knowledge and understanding of technological ordering systems and ability to comprehend instructions.
• Possesses the ability to work independently and is capable of completing projects.

Adaptable and flexible to needs at a moment’s notice.

Qualifications and Education Requirements

• High School Diploma (or equivalent) required.
• 1-2+ years prior work experience preferred.
• Ability to work assigned work hours determined by the manager.
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem-solving.
• Superb written and verbal English communication skills.
• Current

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sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

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Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.