Mail Service Associate

The posting, as SPS North America wrote it

The Mail Services Associate role is an integral part of day-to-day office activity. The primary function of this role is to sort, scan, log and distribute frontend mail and packages to the internal client as well as process all incoming and outgoing shipments. This role also encompasses print support, and asset management.

Key Responsibilities

• Pick-up frontend mail from local USPS facility.
• Process all frontend mail; sort, scan and or distribute to the client.
• Deliver and retrieve mail and or packages based on established schedule throughout the day.
• Process and log all incoming deliveries via logistics team.
• Maintain electronic mail repository as well as hardcopy record based on company retention requirements.
• Prepare outgoing packages for third party shipping.
• Sort and meter outgoing mail.
• Manage client paper supplies.
• Manage department mailboxes for client inquires and print jobs.
• Maintain metrics and reporting logs for all frontend mail.
• Manage client logistics assets.
• Index electronic records into applicable storage repositories.
• Provide phone support for third party and client inquiries.

Competencies

• Results oriented
• Driven by client satisfaction
• Strong integrity, solid business ethics
• Excellent presentation and interpersonal skills
• Excellent written and oral communication skills
• Expert in customer service skills, professional attitude and appearance
• Good organizational skills
• Ability to maintain confidentiality
• Attention to detail.

Qualifications

• 1 year of office support or mail room experience preferred.
• Ability to learn skills quickly.
• Working knowledge of Microsoft Office products pertaining to the specific position including but not limited to Word and Excel.
• Ability to navigate internal software programs.
• Reading, writing, and arithmetic skills required.

Physical Demands

• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.)
• Ability to lift or move 40 lbs. or greater frequently.

Travel: None or Negligible

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition pro

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sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

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Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.