Office Support Specialist

The posting, as SPS North America wrote it

Job Title: Field Support Specialist/Office Support Specialist

Reports To: Client Services Leadership

Why This Role Matters

The Field Support Specialist/Office Support Specialist is the backbone of our service level agreements. Whether it's managing high-stakes shipping, executing a complex print project, or being the welcoming face at the front desk, you ensure business continuity with a professional smile.

What You’ll Do

• The "Front of House" Ambassador

Provide a 5-star concierge experience for guests and clients.

Manage lobby flow, security protocols, and global call routing with grace and composure.

• Logistics & Mail Mastery

Own the lifecycle of inbound/outbound shipments.

Master manual and electronic chain-of-custody procedures for high-priority packages.

• Production & Reprographics Specialist

Operate high-end Multi-Functional Devices (MFD) for print, binding (GBC, Velo, Coil), and digital scanning.

Ensure all equipment is "battle-ready" with proactive maintenance and toner management.

• Workplace "Vibe" Management

Keep conference rooms, pantries, and common areas "VIP-ready" at all times.

Manage inventory like a pro, ensuring supplies are always stocked before they’re needed.

Who You Are

The Ultimate Generalist: You have 2+ years of experience in office services, hospitality, or logistics.

Tech-Savvy: You’re comfortable with MS Office and learning new proprietary digital systems.

Adaptable & Mobile: You have reliable transportation and love the change of scenery that comes with traveling to different regional sites.

Physically Active: You’re comfortable being on your feet, lifting up to 25 lbs (or 50 lbs with a teammate), and keeping the office moving.

The "I Got This" Attitude: You proactively find work during downtime and stay calm under pressure.

The Requirements

Education: High School Diploma or equivalent.

Travel: Mandatory access to reliable transportation (regional travel is a core part of the role).

Flexibility: Ability to handle same-day assignments and varying schedules.

Travel

• Travel is an essential part of the Field Services Specialist role, and it is mandatory to have access to a reliable means of transportation.
• Assignments can include traveling from one SPS site to another SPS site after your arrival at your “home” location, as required by business need.
• Travel distance will be predominantly within the FSS’s assigned region

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Why Join Our Team?

As a Field Support Specialist (FSS) , you are our "Special Ops" team member. You provide critical backup coverage across our regional sites, stepping in to save the day when regular staff are away. One day, you’re the face of a high-en
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Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

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