Shipping and Receiving Associate

The posting, as SPS North America wrote it

Shipping and Receiving Associate

📍Illinois, United States

Onsite

The Shipping and Receiving Associate provides exceptional mail and receiving services, ensuring timely processing, distribution, and delivery of inbound mail, packages, and supplies to support the onsite business service center. This role continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service.

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership.

What You'll Do

• Provides 5-star customer service to all employees (in all forms of communication).
• Receives goods and verifies the quality and count of all items unloaded; checks against suppliers’ count and immediately reports discrepancies per company policy.
• Maintains accurate records of all received items.
• Completes documentation for damaged or missing items and reports issues to supervisor.
• Receives inbound mail/packages, sorts incoming mail, and inputs into chain of custody software.
• Operates mail machines including postage meters, photocopiers, and mail folding/inserting machines.
• Maintains records of receipt, mailing dates, and other required information.
• Notifies employees upon receipt of inbound deliveries and distributes mail/packages to personnel.
• Acts as point of contact for company personnel on mail/package inquiries.
• Submits work orders for certain requests.
• Monitors office supply levels and replenishes or orders as needed.
• Proactively seeks out additional work during downtime.
• Builds professional relationships with customers and other teams.
• Trains back-up staff and provides guidance on policies and procedures.
• Determines additional support needed when handling sensitive inquiries.
• Provides reception, concierge, or hospitality coverage as needed.

Competencies

• Strong verbal and written communication skills.
• Excellent customer service skills.
• PC skills with MS Office Suite experience.
• Ability to handle multiple tasks simultaneously.
• Good organizational skills.
• Working knowledge of MFD equipment.
• Knowledge and understanding of receiving procedures and ability to comprehend instructions.
• Ability to work independently and complete projects.
• Attention to detail for validating packing slips and receiving documentation.

What We're Looking for

• Preferably at least 1 year of shipping and receiving experience in a fast-paced environment.
• Must have a forklift experience.
• Must be able to operate a vehicle.
• Must be able to operate both manual and electric pallet jacks.
• Must be familiar with smartphone technology.
• Must be familiar with desktop computer technology.
• Must be comfortable with frequent face-to-face customer interactions.
• Must be comfortable standing and walking for the full shift.
• Must be comfortable in a loud and dirty environment.
• Must be ab

[…]
sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

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Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.