Shipping and Receiving Associate

The posting, as SPS North America wrote it

Job Title: Shipping and Receiving Associate

Reports To: The Shipping and Receiving Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.

Job Overview

The Shipping and Receiving Associate provides exceptional mail and shipping/receiving services, delivering operational functions in the following areas: processing of inbound/outbound mail, distributing/delivering of mail, shipping and receiving product and supplies to support onsite business service center in a timely manner.

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

Duties and Responsibilities

• Provides 5-star customer service to all employees (in all forms of communication).
• Receives goods and verifies the quality and count of all items unloaded from trucks and trailers; checks against suppliers count and immediately reports discrepancies to carriers, supervisor, and purchasing officer per company policy.
• Verifies and records all items loaded for shipments.
• Carefully and accurately maintains shipping records for requested categories including goods returned, dunnage, and returnable pallets.
• Maintains database of shipment data to ensure that customer orders are updated and that appropriate billing documents are provided to accounting or other associated departments as required
• Notifies supervisor of major discrepancies, over-shipments, or substitutions.
• Prepares bills of lading and dray tickets for shipments.
• Completes information on damage claims for in-transit damage.
• Transports materials on shipping dock with a hand truck or other vehicle as needed.
• Loads trucks or railroad car using a forklift.
• Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package.
• Operates mail machines including the postage meter, photocopying machine, and mail folding and inserting machine.
• Maintains records of receipt, mailing dates, and other required information.
• Manages outgoing mail/package transactions.
• Notifies employees upon receipt of inbound deliveries.
• Distributes mail/packages to company personnel.
• Acts as point of contact for company personnel on mail/package inquiries.
• Submit work orders for certain requests.
• Monitors level of office supplies on the floor and replenishing and orders accordingly.
• Proactively seeks out additional work during downtime.
• Builds professional relationships with customers and other teams.
• Maintains professionalism and composure when interacting with all employees.
• Trains back-up and providing guidance on policies and procedures.
• Determines what additional support is needed when handling sensitive inquiries.
• Provides exceptional customer service to client.
• Provides reception or concierge (front of office) or hospitality (back of

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sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

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Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.