Workplace Solutions Manager

The posting, as SPS North America wrote it

The Workplace Solutions Manager serves as the operations and hospitality leader at a premier workplace in downtown Houston. This role is responsible for creating a world-class workplace experience through the seamless delivery of hospitality, office services operations, employee experience, conference and event services, and facilities support. The ideal candidate combines a hospitality-first mindset with office services excellence and has strong team leadership abilities.

JOB SUMMARY

Workplace Experience

• Create and execute a workplace strategy that enhances employee engagement, productivity, and culture
• Develop workplace programs, events, activations, and engagement opportunities
• Act as a trusted advisor to client stakeholders on workplace trends, service delivery, and employee experience initiatives
• Establish service standards that create memorable employee and visitor experiences

Front-of-House Operations

• Lead reception, conference services, hospitality, and visitor management functions
• Drive a hospitality-first culture focused on personalized and proactive service, and creating memorable experiences
• Oversee executive visits, VIP hosting, workplace events, and catering coordination
• Establish and maintain service standards across every customer-facing touchpoint

Back-of-House Operations

• Lead mailroom, print, shipping and receiving, inventory, and office services operations
• Partner with facilities, technology, security, and food service providers to ensure seamless workplace operations
• Establish service standards and drive operational excellence across all office services functions
• Maintain operational readiness of office equipment, supplies, and workplace service resources
• Support preventative maintenance planning, workplace readiness initiatives, space utilization reviews, and occupancy management programs
• Coordinate workplace moves, reconfigurations, and occupancy-related initiatives
• Monitor service levels, operational performance, and workflow efficiency
• Manage the team by recruiting, developing, and coaching workplace service professionals, and build a high-performance culture focused on accountability, collaboration, and service excellence
• Manage vendor relationships, contracts, and service delivery expectations

Drive Business Results

• Establish key performance indicators (KPIs) and service-level agreements (SLAs)
• Analyze workplace data, customer feedback, and service metrics to identify opportunities to drive continual improvement
• Present business reviews, workplace insights, and performance reports to client leadership
• Identify cost savings and efficiency opportunities while maintaining service excellence
• Manage workplace services budgets and submit department reporting

REQUIRED QUALIFICATIONS

• Bachelor's degree (or equivalent experience) in Business, Hospitality Management, Facilities Management, Operations Management, or related field
• 7+ years of progressi

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Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

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