Renewals Specialist

The posting, as SpyCloud wrote it

SpyCloud is on a mission to make the internet a safer place by disrupting the criminal underground. SpyCloud’s solutions thwart cyberattacks and protect more than 4 billion accounts worldwide. Cybersecurity is an exciting, evolving space, and being at the forefront of the fight to disrupt cybercrime makes SpyCloud a special place to work. If you’re driven to align your career with a fantastic mission, look no further!

The Renewals Specialist is responsible for managing and processing SpyCloud’s customer renewals. In this position, you will ensure high customer satisfaction during the renewal cycle, maintain a high level of data accuracy, and partner with the Customer Success Management team to provide impeccable customer interaction.

What You'll Do

• Renewals Process Ownership:
• Own the renewals process from start to finish.
• Execute all phases of the renewal lifecycle, including notifying customers of renewals, building quotes, and closing renewal opportunities.
• Revenue Facilitation:
• Drive revenue by facilitating commitment and follow-through on securing payment from customers.
• CPQ Management:
• Work in CPQ, ensuring completeness and accuracy of data and processes.
• Customer Landscape Review:
• Work directly with the Customer Success Management team to review historical customer needs and the current landscape.
• Quote and Purchase Order Creation:
• Create renewal quotes and purchase orders that follow company guidelines and expectations.
• Renewal Focus:
• Maintain a razor-sharp focus on renewal dates with proactive metrics to ensure the timeliness and completion of all renewals.
• Customer Communication:
• Communicate and follow up directly with customers as needed.
• Issue Escalation:
• Identify when opportunities need to be escalated and work to find optimal solutions.
• Metric Reporting:
• Report renewal metrics effectively to Customer Success Management and the VP, Customer Success.
• Retention Goals:
• Achieve established retention goals.

Requirements

• Detail Orientation:
• Highly detail-oriented with the ability to handle a large volume of renewal activity.
• Customer Service Skills:
• Strong customer service, listening, and communication skills.
• Customer-focused approach to managing renewals and interactions.
• Team Collaboration:
• Experience working on a team with a team player mentality.
• Work Ethic:
• Exceptional work ethic with a proactive approach to time management and organization.
• Communication and Organizational Skills:
• Excellent communication, organizational, and multi-tasking skills.
• 3+ years of professional experience in sales, account management, customer success, finance, or a related industry.
• Familiarity with Software as a Service (SaaS) solutions.
• BA/BS/Undergraduate degree or equivalent experience required.
• Salesforce experience required.

Nice to Have

• CPQ experience preferred.

Base Salary Range: $50,000 – $65,000

On Target Earnings (OTE): $55
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This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

SpyCloud expressly prohibits any form of workplace harassment. Improper interference with the ability of SpyCloud's employees to perform their job duties may result in discipline up to and including discharge. SpyCloud shares the right to work and participates in the E-Verify program in all locations.

If you need assistance or accommodation due to a disability, you may contact us.

Our Culture

Our culture is something really special. We’re all driven to disrupt the cybercriminal economy as we keep customer accounts safe from compromise. We support a truly worthy and serious mission, but we have fun doing it together. If you are driven, inventive, and collaborative, you’ll fit right in.

SpyCloud’s Recruitment Policy

We will never ask an applicant for sensitive or personal financial information during the recruitment process. We advise all applicants seeking employment with SpyCloud to review available information on recruitment fraud. Anyone who suspects that they have been contacted by someone falsely representing SpyCloud should email careers@spycloud.com .

Compensation Transparency Policy

At SpyCloud, we believe in transparency and fairness in compensation. We strive to ensure that all employees are fairly compensated for their contributions, and we openly discuss our compensation philosophy and structure. We are committed to providing competitive salaries and benefits packages to attract and retain top talent, and we encourage open dialogue and feedback regarding compensation matters.

Learn more and apply: SpyCloud Careers

SpyCloud is not sponsoring visas at this time.

For applicants residing in California, please click here to read SpyCloud's CCPA Notice.

For applicants residing in the UK, please click here to read SpyCloud's Employee Privacy Notice.