Manager, Quality Assurance

The posting, as Starface World wrote it

WE ARE STARFACE

In 2019, Starface created a category that would change the way we treat breakouts forever: decorative patches designed to make pimples more fun. What started as a radical idea became a cultural phenomenon, shifting a historically negative experience into a more joyful + personal one. A full collection of colorful patches, cushiony lip balms, and bestselling collabs later, Starface has helped people feel like themselves where they haven’t before.

your impact @ starface

Starface is seeking a Manager, Quality Assurance to support our global quality systems, compliance and product integrity as we continue to expand our portfolio and elevate our consumer experience. This role is heavily focused on quality assurance, including product testing, technical packaging, supplier quality management, non-conformance investigations, and continuous improvement initiatives.

This role reports to the Head of Operations, partnering closely with Product Development, Logistics, Packaging, Regulatory, Creative, and Customer Experience teams to ensure our products meet Starface’s high standards for safety, performance, packaging quality, and consumer satisfaction.

At Starface, we find fun, lead with care, aim high, stay curious, and move forward. We love people who defy convention and welcome an attitude of exploration into the bold and creative in all areas of our business. If all of this resonates with you so far, keep reading!

we’ll count on you to

Quality Management System

• Oversee the Starface quality management system (QMS) and ensure execution of all quality control and compliance requirements
• Write and maintain quality SOPs, policies and standards; manage document control, change management and periodic document reviews
• Maintain Product Information Files (PIFs)
• Keep quality records current in the QMS (specs, COAs, ILs, SDS, test results, lot codes, shelf life/PAO)
• Train cross-functional teams on quality requirements and document training
• Lead the annual Quality Management Review and quarterly Quality Steering; report quality KPIs to leadership
• Prepare for and host quality audits and FDA inspections; run internal audits and the annual mock recall

Product Testing & Quality Control

• Lead product testing programs for all new product launches, including stability, compatibility, packaging validation, AQL inspections, and production surveillance testing.
• Manage external 3PL lab relationships and any external testing coordination including test submissions, tracking, testing reviews, and invoice approvals
• Establish and maintain AQL standards and support factories in meeting Starface requirements.
• Review and approve finished goods, raw material, and bulk COAs, test reports, batch records, and release documentation as applicable.

Production Release & Launch Readiness

• Review and approve pre-production, first-production and in-line samples and pre-assembly photos against specs, artwork and standards; dispositi

[…]

• Regulatory experience
• NetSuite (ERP)
• Greenlight Guru (QMS)
• Experience with intelligence platforms (e.g. building dashboards & KPI reporting)
• You are located in the Los Angeles, CA area for periodic site visits

salary & benefits

• The compensation range for this role is a $90,000-$115,000 base depending on level of experience, as well as bonus eligibility.
• Additional benefits include:
• Access to high-quality health care options
• Access to a 401k with 5% employer match eligibility
• 4 weeks of vacation plus up to 20 paid holidays
• 12 weeks fully paid parental leave
• 5 days of pet-ernity leave for pet adoption
• Home office & internet supplement stipend
• Fully remote work environment
• ...and much, much more!

Starface is an Equal Opportunity Employer where the spirit of inclusion feeds into everything that we do. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. We believe that opportunity, access, resources and rewards should be available to and for the benefit of all. Starface is committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.
Starface is an Equal Opportunity Employer where the spirit of inclusion feeds into everything that we do. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. We believe that opportunity, access, resources and rewards should be available to and for the benefit of all. Starface is committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.