Head of Revenue Operations

The posting, as Steer wrote it

Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.

Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry. In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile.

About the Role

As Head of Revenue Operations, you will build, optimize, and scale the operational, data, and technology foundation across our entire go-to-market organization—including Sales, Marketing, Customer Success, Finance, and Partnerships. We have doubled in revenue year-over-year since 2023, and with our recent acquisition of Call Inbound, we are entering our next phase of rapid scale. Reporting directly to executive leadership, your mission is to transform our systems, billing infrastructure, reporting, and GTM strategy into a unified, high-performing growth engine.

You will lead a small but high-impact RevOps team (2 direct reports) while personally owning the architecture and execution of our RevTech stack (including HubSpot and Chargebee), lead management, funnel optimization, enablement and ramp, and AI deployment. This is not a traditional admin role—we are looking for a builder, strategic systems architect, and AI-forward operator who rationalizes existing tools before adding new ones, replaces manual reporting with automated signal, and shortens new-hire time-to-productivity as a core business metric.

This role is 100% remote and available to US-based candidates.

Immediate Priorities

Redesign the Sales-to-Onboarding Handoff: Overhaul the end-to-end handoff process and data carryover from closed-won sale to customer onboarding, eliminating friction and ensuring zero loss of context.

Modernize Customer Success with AI: Leverage AI to enhance customer health scores and predictive signals, empowering CSMs to proactively engage with the right shops at the right time.

Rebuild the Forecasting Process: Redesign forecasting from the ground up to establish repeatable, data-driven revenue predictability across teams and newly acquired business lines.

You Are

An Operational Builder & AI-Forward Architect: Highly organized and system-minded, you thrive on taking complex, disconnected p
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Billing Operations: Direct experience with Chargebee, subscription management, and revenue recognition workflows.

Product-Led Growth (PLG): Experience supporting PLG motions, automated upgrade paths, and expansion loops.

Multi-Segment GTM: Background supporting multi-segment environments (SMB, Mid-Market, and Enterprise).

Marketing Attribution & Demand Gen: Deep understanding of marketing attribution models and demand generation tech stacks.

Interview Process

Initial Screen: 30 min with the Lead Recruiter

Hiring Manager Interview: 45 min with the CRO

Problem Solving & Executive Interviews: 60 min with the Director of People & 45 min with the CEO

Case Study Presentation: 60 min with the CRO, CFO & Head of Data

We Offer

100% remote work environment

Medical, Dental, and Vision insurance within 30 days (100% employer-paid medical)

Equity package

Flexible PTO with a 15-day minimum

Generous Parental Leave

FSA and HSA options

401(k)

Growth & Wellness Stipend

Why Join Steer?

At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence.

Here, you’ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.

Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work.

We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.

Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.