Senior Customer Success Manager, Risk Adjustment

The posting, as Stellar Health wrote it

About Stellar Health

Historically, US Healthcare has relied on a fee-for-service reimbursement system where providers are paid based on the quantity of patient visits and procedures, rather than the quality of health outcomes.

At Stellar Health, we help primary care providers put patient health first. Our platform - a mix of technology, people, and analytics - supports providers at the point of care, delivering real-time patient information, activating practice staff, and empowering providers and care teams with incentives that reward the work they are already doing to keep patients healthy. Using the Stellar App, our web-based, point-of-care tool; practices receive a simple checklist of recommended actions that support the best quality care. Providers and care teams are then paid monthly for each action they complete, and Payors save money in reduced healthcare costs along the way.

Stellar is a US-based Health-tech backed by Top VCs (General Atlantic, Point72, & Primary Venture Partners) with an established product & proven operating model. We’ve shown that we make a real difference for physician practices and their patients.

About the position

The Senior Customer Success Manager, Risk Adjustment is a senior individual contributor who partners with organizational and commercial leadership and client success to ensure successful delivery for Stellar’s largest and most strategic clients. This role will focus on building long-term, strategic, executive-level partnerships with Stellar’s high-revenue and complex customers.

The role oversees a portfolio of complex Risk Adjustment and Stars/Quality programs within Stellar’s National Payer portfolio. You will work across your assigned book of business to understand your customer’s value drivers, business goals, workflows, organizational structures, and requirements. At the most basic level, you are accountable for client delivery and performance.

As a primary point of contact for our customers, you will ensure your partners and stakeholders consistently understand how the Stellar program is being utilized with providers and how providers are driving success and results across specific definitions of success. Additionally, you will utilize expert Risk Adjustment knowledge to help drive programmatic success across not only your book of business, but across the rest of our National Payor portfolio.

How you'll make an impact

• Build trusted executive relationships with senior leaders across your client organizations.
• Engage with customers and stakeholders daily - through scheduled meetings, emails, ad-hoc calls as requested.
• Own the end-to-end program performance strategy for your assigned book of business.
• Proactively serve up knowledge of customer’s reporting and alignment to performance targets.
• Provide Risk Adjustment subject matter expertise for quarterly business reviews, customer meetings, and strategic planning sessions.
• Proactively identify performance

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hip, marital status, disability, gender identity or expression, veteran status, or any other legally protected status.

We believe that diverse teams -and the different identities, cultures, and life experiences our team members bring to the table- enable us to create amazing products, find creative solutions to interesting problems, and build an inclusive working environment.

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• Please note that any communication from our recruiters and hiring managers at Stellar Health about a job opportunity will only be made by a Stellar Health employee with an @stellar.health http://stellar.health email address.
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