Senior Strategic Operations Manager

The posting, as Steno Page wrote it

Senior Strategic Operations Manager
Full-Time, Remote / Salary, Exempt / Includes Benefits, PTO, Equity

Steno is growing! We’re looking for a Senior Strategic Operations Manager to join our winning team, which is revolutionizing the court reporting industry every single day. We’re a diverse team from all over the country (and beyond) and we’re crazy about redefining the boundaries of an outdated industry.

In this role, you will serve as both a data detective and a hands-on operator, playing a dual role that drives operational excellence through insights and execution. You will work closely with the Associate Director of Operations to not only uncover valuable data insights but also lead cross-functional projects that transform those insights into actionable business improvements.

This role starts with a secondment. For your first several months, you will embed with a single business unit and support it end to end — running the day-to-day, improving processes, and answering key strategic questions. After this initial period, you help shape what comes next: go deep in a core operational area such as Provider Operations or Production, stay with the business unit as it scales, or flex across Steno on whatever is most urgent. In every version of this path, you’ll work on the problems that matter most to the business.

Who are you?
We are looking for someone who pairs analytical rigor with a willingness to do the work directly. You are equally comfortable handling time-sensitive requests from external partners, writing a SQL query, improving a process, and walking cross-functional stakeholders through analysis — often in the same afternoon. This team member will be an indispensable partner in navigating our rapid growth in the competitive legal tech landscape.

If you’re looking for a company that offers support, guidance, an abundance of killer giphys, and unlimited potential to grow into your best self, you can bet we’d love to have you too.

On a regular basis you will

• Immerse yourself in data, uncovering insights that drive strategic decisions and proactively investigating operational trends
• Develop and maintain dashboards that tell meaningful stories about operational performance
• Conduct deep-dive analyses that answer critical business questions and reveal optimization opportunities
• Lead and manage complex operational projects from conception through completion
• Coordinate cross-functional initiatives that span multiple departments and stakeholders
• Develop project timelines, track deliverables, and ensure accountability across teams
• Facilitate meetings, workshops, and strategic planning sessions
• Transform analytical findings into structured improvement projects with clear outcomes
• Manage operational process improvements and implementation of new workflows
• Serve as a strategic partner to operations leadership, extending their capacity to drive multiple initiatives
• Present findings and project updates confiden

[…]

• You have experience working with operational teams in complex service-based businesses

Compensation & Benefits

• Salary - $125,000 - $155,000
• Health, Vision, & Dental Benefits - generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental
• Wellness/Mental Health - shared benefits to be used among employees and families
• Flexible Paid Time Off - allowing employees to find balance in their lives
• Options of Equity - we know our success is nothing without our team
• Access to a 401k through Guideline
• A home office setup and a monthly stipend to offset internet and phone costs

Application Information

• Steno is an equal opportunity employer and does not discriminate based on any characteristics that are protected under the law. All employment decisions are based on qualifications, merit, and business needs.
• Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com.
• Steno personnel will always have either a steno.com email address or will contact you via Rippling Recruiting. Act with caution if asked for personal information. Background checks, for example, are only conducted after an offer is extended.
• Applicants should receive a confirmation email immediately after applying. If you haven’t received it, check your email spam folder and approve the sender address to ensure receipt of future communications.
• Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information that may be included on a resume or application, is collected and stored in our system. Still, we never disclose or sell your personal information.
• Steno uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team.