Manager, Operational Excellence

The posting, as Surgery Partners wrote it

Accessibility Note

Surgery Partners is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is the Company’s policy not to discriminate against any qualified people or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, the Company will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made the Company aware of his/her disability, unless doing so would cause an undue hardship to the Company. If you are an applicant and need a reasonable accommodation when applying for job opportunities within the Company or request a reasonable accommodation to utilize the Company’s online employment application, please contact talentacquisition@surgerypartners.com

This is a hybrid position based at our corporate office located in Brentwood, TN, with on-site work required Monday through Wednesday.

Position Summary

The Manager, Operational Excellence helps lead operational performance, process improvement, and business optimization initiatives across the organization. This role works closely with operational excellence leaders, operators, and support functions to structure and lead analyses, identify and prioritize improvement opportunities, and support the execution of initiatives that deliver measurable operational and financial results.

Key Responsibilities

Lead Operational Excellence Initiatives

• Lead operational excellence initiatives that improve efficiency, service quality, customer satisfaction, and financial performance
• Apply structured problem-solving approaches to diagnose root causes, evaluate potential solutions, and develop practical implementation plans
• Develop project workplans, clarify milestones and deliverables, track progress, and identify risks, dependencies, and decisions requiring escalation
• Coordinate cross-functional teams and maintain accountability for agreed actions, timelines, and outcomes
• Support the development and implementation of standardized processes, operating rhythms, tools, and best-practice materials that drive consistency and scalability
• Balance analytical rigor with practical implementation, adapting recommendations to operational realities and stakeholder needs

Support Operators & Drive Implementation

• Partner with facility, market, division, and corporate leaders to understand operational challenges and develop practical solutions
• Prepare materials for working sessions, business reviews, and executive updates, and help lead or facilitate those discussions
• Build strong working relationships with operational leaders and support functions across the organization
• Support pilot efforts, incorporating field feedback and lessons learned before broader implementation
• Help operators translate data and recommendations int

[…]
Sound judgment, intellectual curiosity, attention to detail, and an eagerness to learn the operational realities of the business

• Proficiency with Microsoft Office tools, including Excel, PowerPoint, Word, Outlook, and Teams

Preferred

• Experience in management consulting, healthcare consulting, corporate strategy, operational improvement, or a similarly analytical and project-based environment
• Experience in healthcare, healthcare services, or private equity-backed organizations
• Experience supporting multi-site operations or performance improvement programs
• Experience conducting primary research, expert interviews, benchmarking studies, or market analysis
• Experience developing operational dashboards, KPIs, scorecards, and performance management systems
• Familiarity with structured problem-solving and continuous improvement concepts such as Lean, Six Sigma, Kaizen, Agile, or similar methodologies
• Experience supporting implementation, change management, or adoption of new operating processes, tools, or management routines

Equal Employment Opportunity & Work Force Diversity

Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.

Surgery Partners conducts pre-employment screenings including but not limited to criminal background checks and drug testing.