Head of Go-to-Market, AI Care Operations

The posting, as Sword wrote it

At Sword, we’re building AI to heal billions and unlock humanity’s full potential. In doing so, we’re pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time treatment, not generic technology applied after the fact. As both a clinical-centric frontier AI lab and an applied AI platform, Sword is reimagining how care is delivered at scale, removing traditional barriers like appointments, waiting rooms, and stigma so more people can access the care they need—and ultimately get back to lives lived in full.

Since 2020, Sword has expanded across physical therapy, women’s health, cardiometabolic, and mental health, and is now moving beyond the session to a fully AI-native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience. More than 700,000 members across three continents have completed over 10 million AI sessions, helping 1,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies, 44+ patents, and more than $500 million raised from leading investors including Khosla Ventures, General Catalyst, and Founders Fund, Sword is defining a new standard for healthcare.

AI Proficiency at Sword

AI fluency is a core expectation at Sword. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work.

Explorer (Level 1) — Uses AI daily to boost personal productivity

Builder (Level 2) — Creates workflows and tools that elevate the whole team

Integrator (Level 3) — Embeds AI into products and processes at scale

Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role.

AI Care Operations (previously Sword Intelligence), is Sword's AI care management division. We don't deliver a clinical program to members. We deploy AI Care Managers, trained on more than 14 million real care interactions, to run the operations of providers, payers and national health systems.

It started as an internal problem. On the way to freeing over a million people from pain, Sword hit the same wall every healthcare organization does: we didn't have enough hands to scale the care we needed to provide. Instead of hiring our way out, we built AI to do it, certified it for clinical use, and ran it in our own operations before offering it to anyone else.

Today we sell two families of solutions

• Triage — a certified Clinical Triage Line that guides every patient to the right care, 24/7, across voice and digital channels.
• Care Orchestration — care navigation, population health campaigns (screenings, vaccinations, medication adherence), surgery prehab and rehab, and readmission prevention.

We've announced a partnership with the Hellenic Ministry of Health to build an AI-powered front door for Greece's 10 million citizens, and we work with
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canvassing and opportunity identification at scale

• Experience with multi-solution, multi-segment GTM, including public sector procurement

How success is measured

This is not a quota-carrying role, but it is not a soft one. You'll be held to:

• Qualified pipeline sourced from your canvassing, by segment and pillar
• Competitive win rate, and win rate on deals where a solution specialist was involved
• Bookings influenced across health plans, health systems, value-based care, employers and government
• Sales cycle length from first meeting to signed pilot or contract
• Enablement adoption: how many reps can pitch, demo and handle objections on each pillar without help

This role can sit remotely and the compensation range will be adjusted to accurately reflect the country in which the candidate resides
*The range below reflects base, variable, and equity for this role.

This is a starting point, not a ceiling — once someone joins and proves they're outlier talent, we adjust quickly to make sure their compensation matches their impact.

Job titles may span more than one career level, so actual pay depends on skills, qualifications, experience, location, and market demand, among other factors. The range reflects base salary plus any variable, bonus, or sales incentives, and our estimate of the value of private company stock options where applicable. It's subject to change, and future stock value isn't guaranteed. Sword also offers additional benefits beyond total compensation.

Total Compensation Range
$145,000 — $330,000 USD

Country-specific benefits may vary and will be detailed separately.

Sword Health complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.