Senior Director, Clinical Operations

The posting, as TailorCare wrote it

About TailorCare

TailorCare is transforming the experience of specialty care. Our comprehensive care program takes a profoundly personal, evidence-based approach to improving patient outcomes for joint, back, and muscle conditions. By carefully assessing patients' symptoms, health histories, preferences, and goals with predictive data and the latest evidence-based guidelines, we help patients choose and navigate the most effective treatment pathway for them every step of the way.

TailorCare values the experiences and perspectives of individuals from all backgrounds. We are a highly collaborative, curious, and determined team passionate about scaling a high-growth start-up to improve the lives of those in pain. TailorCare is a remote-first company with our corporate office located in Nashville.

About the Role

The Senior Director, Clinical Operations owns the performance, scalability, and operational direction of TailorCare's clinical operations, spanning both the Clinical Navigation team and the business operations that keep it running and connected across the care journey. This is a senior leadership role for a strong operator: someone with advanced business acumen who can build and run an operations function at scale, set and own the team's OKRs, and drive it toward measurable targets.

This leader owns the contact center operations for their team, including staffing, forecasting, scheduling, queue and service-level management, and escalation, and partners closely with the Central Operations and Performance Excellence teams on the shared infrastructure and standards behind it. Beyond running the day-to-day operation, the role owns the business operations that keep the team performing and shape how it connects with other teams across the care journey.

This leader brings strong business and operational acumen and sets the strategic direction for their own team, while partnering closely with the Sr. Director, Performance & Strategy and the Director, Clinical Digital Solutions on broader clinical strategy and digital innovation. The role also reaches across functions outside Clinical Operations to keep the patient journey continuous from end to end. The ideal candidate is a proven operator who can build and scale, and candidates who bring both operational depth and clinical fluency are especially welcome.

Primary Responsibilities

Operational Strategy & OKR Ownership (20%)

• Set, own, and cascade the OKRs for the team; translate functional strategy into operating plans and drive the team to hit measurable targets.
• Own the strategy and operational direction for the Clinical Navigation operation, including the business operations that support it and its connections across the care journey, with direct accountability for the success or failure of its business objectives.
• Set the strategic vision and direction for the team, and shape the longer-term operating model as TailorCare scales, influencing senior leadership on where the functi

[…]
ter / operations management (staffing, forecasting, service levels)

• Leadership of leaders: building manager capability, not just individual performance
• Data-driven decision-making and dashboard fluency
• Cross-functional collaboration and influence (Central Operations, Performance Excellence, Performance & Strategy, Clinical Digital Solutions, Product, Data, Compliance)
• Change management and process design at scale
• Executive presence and communication across clinical and non-clinical audiences

What's In It For You

• Meaningful Work: We are dedicated to our mission and deeply value our patients and each other. Each day offers the opportunity to make a positive impact.
• Work Environment: We operate as a remote-first company with options for a hybrid work model in Nashville.
• Time Off: Our generous paid time off (PTO) and holiday plans ensure you have ample time to rest and recharge.
• Family First: We offer paid parental leave and support a healthy work-life balance, encouraging flexibility and autonomy. We love talking about our family and pets!
• Comprehensive Benefits: From Day 1, employees enjoy medical, dental, vision, life, and disability insurance, wellness resources and an employer HSA contribution.
• Fair Compensation: We are committed to equitable pay for all team members and support your future goals with a 401k plan that includes employer matching.
• Community: We foster an inclusive environment where you can rely on your teammates, share honest feedback, and feel comfortable being your authentic self at work each day.

TailorCare seeks to recruit and retain staff from diverse backgrounds and encourages qualified candidates to apply. TailorCare is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity/expression, sexual orientation, color, race, creed, national origin, ancestry, religion, marital status, political belief, physical or mental disability, pregnancy, military, or veteran status.