Sales Director, Commercial

The posting, as Talkdesk wrote it

The Commercial Sales Manager is a frontline sales leader responsible for driving new-logo growth and customer expansion across Talkdesk’s Commercial segment. This leader will manage eight direct-selling Account Executives and one Inside Sales Representative/Account Manager, with accountability for bookings, pipeline generation, forecast accuracy, sales execution, and talent development.

This role will lead with Talkdesk’s Customer Experience Automation (CXA) strategy, helping the team connect the value of AI, automation, and CCaaS to measurable customer business outcomes.

Responsibilities

• Lead, coach, and develop a team of Commercial AEs and an Inside Sales Representative/Account Manager to consistently achieve bookings, pipeline, and growth targets.
• Drive Talkdesk’s CXA sales strategy, ensuring the team can effectively position AI, automation, and CCaaS against customer business challenges and desired outcomes.
• Maintain a strong new-logo acquisition focus, while driving expansion and cross-sell opportunities within the existing customer base.
• Conduct structured weekly 1:1s, pipeline reviews, forecast calls, and deal strategy sessions focused on opportunity progression, pipeline creation, qualification, and closing plans.
• Own forecast accuracy and provide leadership with clear visibility into commit, upside, pipeline coverage, deal risks, and actions required to achieve targets.
• Coach sellers on discovery, value-based selling, executive engagement, competitive positioning, negotiation, and closing strategy.
• Build a strong pipeline-generation culture through AE prospecting, SDR collaboration, partners, Marketing programs, and account-based strategies.
• Actively engage in strategic opportunities and help sellers navigate complex buying committees, competitive situations, pricing, procurement, and executive alignment.
• Partner closely with SDR, Marketing, Solutions Engineering, Channel, Customer Success, and Professional Services to create pipeline, accelerate deals, and deliver a strong customer experience.
• Drive disciplined execution of Talkdesk’s sales methodology, qualification standards, Salesforce hygiene, and key sales KPIs.
• Recruit, onboard, develop, and retain high-performing Commercial sales talent.
• Model and reinforce Talkdesk’s FAST behaviors: Focus, Accountability, Speed, and Tenacity.

Requirements

• BA/BS degree or equivalent professional experience.
• 7-10+ years of B2B technology sales experience, preferably within SaaS, CCaaS, CX, AI, or related cloud technologies.
• 4+ years of frontline sales management experience leading quota-carrying sales teams.
• Proven success achieving bookings targets and driving new-logo acquisition and pipeline generation.
• Experience selling or leading teams selling AI, automation, CCaaS, CX, or transformational SaaS solutions preferred.
• Strong coaching capabilities across discovery, value selling, executive engagement, competitive positioning, negotiat

[…]
Talent team at Talent@talkdesk.com .
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.

Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!

Work Environment and Physical Requirements

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.