Care Coordinator

The posting, as Talkspace wrote it

At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone!

We are looking for an experienced Care Coordinator to join our Referral Management team. This role would be responsible for supporting patients throughout their care journey, monitoring patient engagement, identifying potential barriers to care, and coordinating with Talkspace providers and facilities when patients require additional support or a transition to a higher level of care. We are looking for someone who is highly organized, patient-focused, proactive, comfortable managing multiple patients and priorities, and is passionate about making a meaningful impact and bringing their talents into a “for purpose” space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare.

This is a remote position based on Eastern or Central time. Talkspace Headquarters is located in NYC.

What You’ll Do

• Patient Support & Activation
• Monitor patient lead-up requirements and paperwork to help ensure patients are prepared for their first appointment.
• Follow up on outstanding patient requirements and identify barriers that may prevent timely activation.
• Ensure patient accounts are activated and ready for care in accordance with established workflows.
• Provide patients with clear information regarding next steps, appointments, and care coordination processes.
• Respond to patient questions and concerns and ensure appropriate follow-through.
• Patient Engagement & Care Journey
• Monitor patients throughout their initial care journey and support continued engagement with care.
• Conduct outreach and follow-up activities to monitor patient engagement during the first 30 days of care.
• Identify patients who may be at risk of disengagement and take appropriate action to support continued participation in care.
• Follow up on missed appointments and coordinate with appropriate internal teams to address barriers to care.
• Monitor and help ensure patients are not incorrectly billed for missed first appointments by following established processes and escalating issues as needed.
• Maintain accurate and timely documentation of patient outreach, engagement, and follow-up activities.
• Escalation & Step-Up in Care
• Support the identification and coordination of patients who may require escalation or transition to a higher level of care.
• Coordinate with Talkspace providers and patients to facilitate a safe and smooth transition back to an appropriate UHS facility when additional or higher-level care is needed.
• Work with internal stakeholders to identify the appropriate UHS facility based on the patient's needs and circumstances.
• Co

[…]
kspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification or if your path has been nontraditional — such as not completing a formal degree program, taking a career break, or having a prior criminal record — if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.

Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace?

Diversity

Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background.

Equity

Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care.

Inclusion

Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual.

Belonging

Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.