Care Coordinator Manager

The posting, as Talkspace wrote it

At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone!

We are looking for an experienced Care Coordinator Manager to join our Referral Management team. This role would be responsible for leading a team of Care Coordinators who support patients throughout their care journey, from initial activation and appointment preparation to ongoing engagement, discharge support, and transitions to a higher level of care. You will work closely with patients, providers, UHS facilities, and cross-functional partners to identify and address barriers to care, coordinate transitions between levels of care, and ensure patients receive consistent, high-quality support throughout their treatment journey. You will also partner with Clinical, Quality, Product, and Network teams to improve patient engagement, develop standardized workflows, and build scalable care coordination capabilities.

We are looking for someone who is a strong, patient-focused leader with excellent organizational and problem-solving skills, who is passionate about making a meaningful impact and bringing their talents into a “for purpose” space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare.

This is a remote position based on Eastern Time. Talkspace Headquarters is located in NYC.

What You’ll Do

• Care Coordinator Team Management
• Lead, manage, and develop a team of Care Coordinators responsible for supporting patients throughout their care journey.
• Establish clear performance expectations, provide ongoing coaching and feedback, and support professional development of team members.
• Monitor team performance and ensure Care Coordinators consistently meet established productivity, quality, and patient engagement expectations.
• Oversee Care Coordinator performance metrics, including call completion, patient outreach, and follow-through on assigned activities.
• Identify performance trends and implement strategies to address gaps and improve team effectiveness.
• Ensure consistent application of Care Coordination workflows, processes, and patient engagement standards across the team.
• Patient Support & Engagement
• Oversee patient support and activation activities, including monitoring required lead-up paperwork and ensuring timely account activation.
• Ensure patients receive appropriate outreach and support prior to their first appointment and throughout their initial engagement with care.
• Monitor the patient journey and oversee efforts to support engagement during the first 30 days of care.
• Ensure appropriate follow-up occurs for patients who miss appointments and help prevent inappropriate billing related to m

[…]
kspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification or if your path has been nontraditional — such as not completing a formal degree program, taking a career break, or having a prior criminal record — if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.

Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace?

Diversity

Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background.

Equity

Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care.

Inclusion

Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual.

Belonging

Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.