Network Planning Analyst

The posting, as Talkspace wrote it

At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone!

We are looking for an experienced Network Planning Analyst to join our Network Planning and Strategy team. This role would be responsible for analyzing current and future demand, evaluating capacity and skill coverage, identifying gaps, and translating business needs into actionable staffing requirements. We are looking for someone who has experience develop recurring and ad hoc reporting, conduct scenario analysis, and present findings and recommendations to business leaders and wants to bring their talents into a “for purpose” space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare.

This is a remote position based on Eastern Time, M-F 9a-6p. Talkspace Headquarters is located in NYC but qualified candidates do not need to reside in New York.

What You’ll Do

Forecasting & Planning

• Develop forecasts for new and existing volume, incorporating historical performance, business inputs, growth expectations, and emerging trends.
• Identify and communicate trends that may impact future demand, capacity, or resource needs.
• Generate staffing and capacity requirements by line of business, market, skill set, or other relevant business segment.
• Compare forecasted and actual results to identify variances and continuously improve planning assumptions.

Capacity & Scenario Analysis

• Conduct capacity-to-volume and gap analyses to identify areas of excess capacity, constraints, and emerging needs.
• Complete ad hoc capacity and skill-set reviews based on changing business needs and leadership requests.
• Develop what-if scenarios to evaluate changes in volume, staffing, productivity, skill mix, or other business assumptions.
• Identify areas where additional capacity or targeted skill growth may be needed and provide data-driven recommendations.

Reporting & Real-Time Analytics

• Generate and maintain recurring and ad hoc reports using Looker and Google Sheets.
• Build analytical models and reporting tools that improve visibility into volume, capacity, staffing requirements, and operational performance.
• Monitor real-time queue performance, identify emerging service or capacity risks, and recommend or coordinate remediation actions to restore performance.
• Investigate performance trends and variances to identify underlying drivers, risks, and opportunities.
• Continuously improve reporting processes, data visibility, and analytical tools.

Business Insights & Communication

• Translate complex analysis into clear, actionable insights and recommendations for business leaders.
• Partner with Operations and cross-functional st

[…]
kspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification or if your path has been nontraditional — such as not completing a formal degree program, taking a career break, or having a prior criminal record — if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.

Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace?

Diversity

Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background.

Equity

Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care.

Inclusion

Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual.

Belonging

Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.