Senior Product Manager

The posting, as Tebra wrote it

Tebra only initiates contact with candidates via email from an official Tebra email address (@ tebra.com , @ patientpop.com , or @ kareo.com ) or through our applicant tracking system, Greenhouse. We will only ask you to provide sensitive personal information through our official application portal — not via social media or text message. We do not conduct interviews via instant messaging.

About the Role

Tebra is seeking a Senior Product Manager for our Patient Experience portfolio. You will help independent healthcare practices connect with patients and reduce administrative work. You will own product strategy and execution, turn customer needs into clear priorities, lead cross-functional teams from discovery through launch, and measure customer and business outcomes. You will bring practical AI fluency to both the products you build and the way you work. Scope may evolve across Patient Experience products, including calendar and scheduling capabilities, as customer needs and business priorities change.

Your Area of Focus

• Define and design features on one or more of Tebra’s core products that solve customer problems.
• Drive Message Center forward as a core Patient Experience product, improving patient and practice communication while partnering with Engineering, Legal, and Operations on application-to-person (A2P) messaging compliance, registration, consent, and delivery reliability.
• Identify where AI and automation can reduce practice staff effort or improve patient interactions. Use approved AI tools to synthesize research, explore solutions, build working prototypes, and test assumptions while validating outputs and protecting confidential data.
• Partner with technical teams to define AI quality measures, representative evaluation cases, human review and fallback paths, and launch criteria. Balance usefulness and accuracy with privacy, latency, and cost.
• Perform market research, including defining and analyzing customer segments, reviewing industry research reports, assessing strengths and weaknesses of competitors, determining needs of different specialties, and studying pricing and packaging options.
• Collaborating cross-functionally to design features and processes for Tebra’s platform and customer experience.
• Research product positioning and provide recommendations to Product Marketing.
• Collecting feedback by reviewing customer support issues, administering user acceptance tests, reviewing sales win/loss data, and visiting customers to study product interaction in their natural environment.
• Preparing software design plans including product specifications, use case documentation, and user interface wireframes.
• Managing the customer experience roadmap, including documenting product strategy and owning the feature backlog.
• Analyze and prepare product usage reports on key product features and provide recommendations for the product roadmap.
• Stay current on industry-related regulatory and compliance requ

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Perks & Benefits

United States: In addition to our healthcare benefits, we also offer amazing perks! Need work from home basics? We offer a discount through Dell! We also offer a number of resources to help you keep your mind and body healthy. Check out Gympass for a great workout, or TelusEmployee Assistance Program to find mental health resources, along with other resources for everyday occurrences.

Costa Rica: To assist with all of life’s needs, Tebra also offers a wellness and childcare subsidy and a University/Education discount! We also offer a number of resources to help you keep your mind and body healthy. Check out Gympass for access to health and fitness apps, or Telus Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.

Compliance & Privacy Disclosures

NOTE: Tebra is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

California residents who apply or are recruited for a job with us: please carefully review our California-specific Privacy Notice under the California Consumer Protection Act here: https://www.tebra.com/privacy-policy/california-supplemental-notice/

If you would like to report a fraudulent Tebra job posting, please contact us at talentacquisition@tebra.com and consider reporting your experience to the FBI's Internet Crime Complaint Center or the Better Business Bureau to help keep others safe online, too.

As part of our commitment to a fair and efficient hiring process, Tebra utilizes Greenhouse Notetaker, Greenhouse's native interview intelligence tool, for our phone and video screenings. This technology records and transcribes interviews to help us ensure consistency, reduce bias, and make more informed hiring decisions. By applying for this position, you acknowledge that your interview may be recorded.