Compliance Analyst

The posting, as TextNow, Inc. wrote it

We believe communication belongs to everyone. We exist to democratize phone service. TextNow is evolving the way the world connects and that's because we're made up of people with curious minds who bring an optimistic, yet critical lens into the work we do. We're the largest provider of free phone service in the nation. And we're just getting started.

Join us in our mission to break down barriers to communication and free the flow of conversation for people everywhere.

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We’re looking for a Compliance Analyst to join our team in Waterloo. This is a 1-year fixed-term contract role with a hybrid work arrangement with travel recquired to our Waterloo, Ontario office.

As our Compliance Analyst, you’ll help keep TextNow’s compliance program running smoothly day to day. Working with guidance from the Compliance, Security, and IT team, you’ll support work across brand protection, regulatory filings, privacy, training, and policy management.

This is a cross-functional role where you’ll partner with teams across the company, learn how they work, and help turn compliance requirements into clear, practical steps. It’s a great fit for someone who wants to build a strong foundation in compliance at a fast-moving tech and telecom company.

What You’ll Do

Support Compliance Projects

• Investigate potential trademark infringements, gather evidence, and report to the required entities. Escalate internally and externally when required.
• Prepare and complete required regulatory filings accurately and before deadlines.
• Help product and engineering teams complete Data Protection Impact Assessments (DPIAs) by gathering information and tracking them through review. Suggest improvements to the DPIA process as you spot opportunities.
• Support internal and external audits (such as SOC 2) by collecting evidence, organizing documentation, and helping respond to auditor requests.

Strengthen Policies and Training

• Coordinate compliance trainings and track their completion across the company.
• Create and share educational materials that help employees understand their obligations.
• Help draft new policies and procedures, and coordinate reviews of existing ones to keep them current as requirements change.

Keep Compliance Work on Track

• Track compliance projects and tasks to completion, flagging risks or delays early.
• Take ownership of your work and follow through on your commitments.

Partner Across the Business

• Build relationships with internal teams to understand their work and identify where they need compliance suppo

[…]
We strive to have a deep understanding of our customers.

Do Right By Our People

We treat each other with fairness, respect, and integrity.

Accept the Challenge

We adopt a "Yes, We Can" mindset to achieve ambitious goals.

Act Like an Owner

We treat this company like it's our own... because it is!

Give a Damn

We are deeply committed and passionate about our work and achieving results.

Dogfooding & Customer Obsession

At TextNow, every employee gets to actively use our app for calling and texting. Dogfooding helps us experience what customers do, to spot issues early, and drive better design, developer, and user experiences.

Diversity and Inclusion

Our aim is to make every person who joins TextNow feel like they belong, that they’re valued, and that they’re able to be their authentic selves at work.

We’re all accountable for creating an inclusive culture and a sense of belonging for one another. By doing this together, we’ll make TextNow better for everyone.

Equal opportunity

We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, age, disability, or any other protected characteristic.

Applicants who require reasonable accommodation during the hiring process may contact our Talent Team.

AI usage: We use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact our Talent Team.

TextNow Candidate Policy

By submitting an application to TextNow, you agree to the collection, use, and disclosure of your personal information in accordance with the TextNow Candidate Policy