Telecom Operations Lead

The posting, as TextNow, Inc. wrote it

*]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" data-turn-id="request-6a5a838c-63c0-83ea-a64e-ef572e9429fd-5" data-turn-id-container="request-6a5a838c-63c0-83ea-a64e-ef572e9429fd-5" data-testid="conversation-turn-6" data-turn="assistant">

TextNow is the largest provider of free phone service in North America. We're building a more affordable, accessible wireless experience for millions of people, and we're looking for people who thrive on solving complex problems, moving quickly, and making a measurable impact.

As our Telecom Operations Lead , you'll own the operational health of TextNow's telecom partner ecosystem. Sitting at the intersection of Engineering, Product, Finance, Legal, and our carrier partners, you'll ensure our network operations remain reliable, cost-efficient, and compliant while driving strategic telecom initiatives from planning through execution.

This is a highly cross-functional role where you'll translate carrier partnerships, regulatory requirements, and telecom economics into operational excellence that keeps our platform running and continuously improves the experience for millions of users.

What You'll Do

Lead Telecom Operations

Own day-to-day relationships with telecom vendors, carriers, roaming partners, and network providers.

Manage vendor performance, SLAs, escalations, Quarterly Business Reviews, and partner accountability.

Proactively identify operational risks, outages, pricing changes, and commercial opportunities.

Optimize Telecom Costs

Partner with Finance to maintain telecom cost models and monitor COGS performance.

Analyze cost variances, forecast usage, and identify opportunities to reduce costs through routing optimization, vendor negotiations, and commercial improvements.

Report on savings and continuously improve telecom unit economics.

Drive Compliance

Partner closely with Legal and Compliance to execute telecom regulatory initiatives.

Coordinate work related to STIR/SHAKEN, CALEA, KYC/CTIA, lawful intercept, 911, number portability, roaming, and FCC requirements.

Translate regulatory requirements into actionable work for Engineering, Product, and external partners.

Deliver Strategic Initiatives

Lead the business execution of telecom initiatives including native calling, international roaming, carrier integrations, and new network partnerships.

Coordinate cross-functional teams, manage partner deliverables, and proactively communicate project status, risks, and milestones.

What You'll Bring

8+ years of experience in telecom operations, carrier partnerships, or vendor management within a telecom, MVNO, or MVNE environment.

Experience managing telecom vendors, SLAs, contract negotiations, and executive partner relationships.

Strong understanding of telecom cost structures, financial analysis
[…]

Employee stock options

Unlimited vacation

12 paid holidays per year

Competitive pay

Health, dental, and vision benefits

Short-term & long-term disability

$750 annual wellness benefit or healthcare spending account

RRSP matching (Canada) | 401(k) (USA)

Parental leave for eligible employees

Learning & Development opportunities

Company off-sites and team events throughout the year

More information about our total rewards package will be available during the hiring process.

Dogfooding & Customer Obsession

At TextNow, every employee actively uses our app for calling and texting. Dogfooding helps us experience our product the same way customers do, allowing us to identify issues early and build even better experiences.

Diversity & Inclusion

Our aim is to make every person who joins TextNow feel like they belong, are valued, and can bring their authentic selves to work. We're all accountable for creating an inclusive culture where everyone can thrive.

Equal Opportunity

TextNow is an equal opportunity employer committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, age, disability, or any other protected characteristic.

Applicants who require reasonable accommodation during the hiring process may contact our Talent Team.

AI Usage

We use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are made by people. If you would like more information about how your data is processed, please contact our Talent Team.

TextNow Candidate Policy

By submitting an application to TextNow, you agree to the collection, use, and disclosure of your personal information in accordance with the TextNow Candidate Policy .