Senior Product Manager, AI-native platform

The posting, as Thanx wrote it

Who Are We?

Thanx is a leading loyalty and guest engagement platform for regional and national restaurants. We help brands drive profitable growth by increasing guest frequency, growing digital sales, and reducing reliance on discounts. Most loyalty platforms work for guests who are already loyal. Thanx unifies loyalty, digital ordering, and marketing automation in one platform that turns first-time and casual guests into regulars, treating loyalty as a business outcome, not a program, and engaging across the entire guest base.

Thanx has raised more than $30M from elite investors including M33 Growth, Ribbit Capital, and Sequoia Capital. Our success is rooted in a culture that has attracted some of the best talent in the country, and we are proud of strong employee tenure, a track record of internal promotions, and the company-wide shift to working AI-native over the last 18 months. We credit our cultural “core behaviors” with these accomplishments: Think Boldly, Execute Reliably, Focus on What Matters, Say “Thanx” Genuinely, Encourage Diverse Perspectives, and Lead, Virtually.

Who Are You?

You go to the customer first and the data second, and you can tell the difference between a loud request and a real pattern. You bring evidence, not anecdotes, and you have opinions you built yourself rather than inherited from a roadmap meeting.

You are hands-on with AI tooling in practice, not in a slide deck. You’ve spent real time in Claude Code, Codex, or comparable agentic tools, built your own prototypes and workflows with them, and you have opinions about where they break. You can read a schema, write a query, follow a pull request, and hold your own with engineers on tradeoffs. You don’t need to be an engineer; you do need to be unafraid of the codebase.

You write well, because our specs are read by humans and agents alike and clear writing is the core craft. You thrive with a broad mandate and little process, and you build conviction with leadership through evidence rather than escalation.

Everyone at Thanx has equity and is expected to operate like an owner. That means real intensity, including evenings and weekends when the work calls for it. If that isn’t what you’re looking for right now, this isn’t the right role. We would rather you know that before you apply than after you start.

Position Overview

You will own a meaningful area of the next generation of the Thanx platform, end to end, from the customer problem to the shipped product to whether it actually moved the business. This is real product, for real restaurant brands, on real data.

The surface area is wider than “loyalty software” suggests. Thanx today spans:

• Consumer experiences. Branded mobile apps and web ordering used by millions of restaurant guests, each brand distinct on a shared foundation.
• Loyalty. Points, tiers, check-in and card-linked programs, redeemable online and in-store.
• Marketing automation and CRM. Segmentation (including SegmentAI), campaigns,

[…]
North America.

Nice to have

• Experience with restaurants, retail, commerce, POS or ordering integrations, loyalty, or marketing technology.
• Experience shipping AI- or ML-powered product features: recommendations, segmentation, agents, or conversational interfaces.
• Experience with two-sided products, where the buyer (the brand) and the end user (the guest) aren’t the same person.
• A public trail of thinking, whether writing, talks, or open-source tooling, on how product work is changing.

Compensation

US - Tier 1
$161,000 - $180,000 USD

US - Tier 2
$148,000 - $163,000 USD

US - Tier 3
$140,000 - $155,000 USD

Canada
$140,000 - $161,000 CAD

Leveling & Location

Thanx uses structured internal leveling and location-based compensation. Final leveling and compensation are determined through the interview process based on experience, scope, and work location, and any offer will align with the appropriate range.

Application Process

This position is an existing vacancy.

We use AI-assisted tools to help review applications. Every application is also reviewed by a person, and no hiring decision is made by an automated system alone. If you’d like to know more about how we use these tools, ask your recruiter at any point in the process.

Accommodations

If you need an accommodation at any stage of the application or interview process, contact people@thanx.com and we will work with you to arrange it.

Ready to change your life? Apply now!

We are proud to be an Equal Employment Opportunity company. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Thanx will consider qualified applicants with arrest or conviction records for employment in a manner consistent with local requirements.