VP, Ecommerce | Dermstore

The posting, as THG wrote it

About THG

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.

From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.

With us, you’ll go further, faster. What are you waiting for?

Life at THG Beauty

We know that beauty isn’t one-size-fits-all. Our portfolio of leading retailers and iconic beauty brands caters to everyone, everywhere, empowering customers all over the world to look and feel fantastic.

By combining our portfolio of owned brands with a marketplace for over 1,300 third-party beauty brands through online retail sites LOOKFANTASTIC, Cult Beauty, and Dermstore, THG Beauty's ambition is to be the global digital partner of choice across the beauty industry, supporting the channel shift to online.

THG Beauty’s breadth of relationships is unique to the beauty market; it engages with brands as a retailer, a brand owner, and a product developer and manufacturer, making it the industry’s digital strategic leader.

Why be a VP, Ecommerce at THG Beauty?

Dermstore is the premier destination for professional-grade skincare and clinical beauty, curated by experts and trusted by enthusiasts. Since its founding by a dermatologist, Dermstore has been a pioneer in the digital beauty space, offering a highly curated selection of the world’s most efficacious brands across skincare, hair care, and cosmetics. As a leader in prestige beauty e-commerce, we bridge the gap between clinical expertise and a premium shopping experience.

As the VP, Ecommerce, you’ll own Dermstore’s online commercial performance, delivering annual sales and profit budgets aligned with our growth strategy and brand identity. Reporting directly to the Managing Director, you will set and execute the ecommerce strategy across trading, site experience and customer growth, and lead our customer lifetime value (LTV) agenda through Dermstore’s product subscriptions, loyalty program and app. Candidates should be commercially minded, data-led and comfortable balancing day-to-day trading with building long-term customer value. This role requires an influential, people-focused leader who gives teams clarity and direction, collaborates across every function, and turns customer insight into sustained, profitable growth.

As VP, Ecommerce , you’ll

Ecommerce Strategy & P&L Ownership (25%)

• Partner with the senior leadership team to plan, build and execute the ecommerce growth strategy, and identify opportunities for acquisition and retention.
• Drive P&L growth in collaboration with Finance, reviewing all lines of the P&L across sales, gross profit, distribution costs and fulfilment efficiencies to improve EBITDA. Lead target setting and phasing in collaboration with the senior

[…]
h subscription commerce, loyalty and app analytics platforms.

• Experience launching or relaunching a loyalty program, membership or paid tier.
• A pro-active, positive ‘can do’ attitude and a passion for never being ordinary.

How Success Is Measured

• Gross sales, gross profit and net profit delivered vs target and vs last year.
• Conversion, AOV, bounce rate and traffic performing vs target and vs last year.
• Growth in CLV, order frequency, retention rate and a healthy new vs returning customer mix.
• Active subscribers, subscription share of revenue and reduced subscriber churn.
• Member share of sales, active member rate, member vs non-member spend and frequency, and program ROI.
• App downloads, monthly active users, app share of sales and app conversion and retention.
• An engaged, high-performing team with clear objectives, strong retention and a pipeline of future leaders.

What’s in it for me?

• Salary: $150,000 to $200,000 based on experience
• Hybrid Work Model - NYC, 3 days office/2 days home
• Medical, Dental, Vision plans
• 401K matched up to 5%
• Generous PTO (Paid Time Off)
• Short and long-term disability
• Exclusive employee discounts off THG Brands

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.