Operations Manager, Global Strategic Accounts

The posting, as Thriveglobal wrote it

Founded by Arianna Huffington in 2016, Thrive Global is a leading behavior change technology company with the mission to improve productivity and health outcomes – one Microstep at a time. Thrive helps individuals and organizations improve well-being, performance and mental resilience with its AI-powered behavior change technology platform. Thrive’s Microsteps – small, science-backed steps to improve health and productivity – have been adopted by employees at more than 230 organizations in over 160 countries, from frontline and call center workers to executives at multinational companies. For more information, visit www.thriveglobal.com .

The Operations Manager oversees the day-to-day delivery of one of Thrive’s largest global enterprise accounts. This role manages a distributed team of Wellbeing Coordinators and directs the work of contract Health Coaches assigned to the account.

The Operations Manager enables coordinators and coaches to execute campaigns, live sessions, and other program activities across regions. They establish clear expectations, resolve operational issues, and maintain consistent quality while accommodating local needs. This role partners closely with the Program Manager on delivery plans and capacity, the Account Director on account priorities and escalations, and the Director of Coaching Operations on coaching standards and quality.

The Program Manager owns what the program delivers and when. The Operations Manager owns how it is delivered, who delivers it, and whether the team has sufficient capacity. Any unresolved conflicts or competing priorities are escalated to the Account Director.

How You'll Contribute
Lead the Delivery Team

• Hire, onboard, manage, and develop the global team of Wellbeing Coordinators.
• Set clear responsibilities and expectations, give regular feedback, and address performance concerns.
• Lead the contract coaching team day to day: set program goals, define what success looks like, give clear guidance on live events (what to present, when, and how), and align coaches' work to account strategy.
• Assign and schedule coaches across coaching, live sessions, and fitness classes.
• Run regular team meetings and 1:1s with coordinators and coaches.
• Manage workloads and coverage across regions and time zones.
• Develop areas of specialty within the coordinator team while maintaining coverage for core responsibilities.

Manage Program Delivery

• Own the delivery standards for how events, outreach, and results are scheduled, tracked, and reported across all regions. Approved regional flexibility sits within those standards.
• Oversee the day-to-day delivery of campaigns, webinars, events, employee communications, coaching, and community activities.
• Work with coordinators and coaches to turn the program roadmap into regional delivery plans, clear priorities, and operational goals.
• Build the templates, checklists, and playbooks coordinators use to prepare and run scheduled activitie

[…]
ople’s lives around the world.

• 🚀 Career Growth: Develop within the company and help shape our growth strategy.
• 💙 Human-Centric Culture: Thrive in a supportive environment with a range of wellness perks and benefits.
• 💰 Competitive Compensation: Enjoy a comprehensive and rewarding total compensation package.
• 🩺 Health & Financial Benefits: Medical, dental, and vision coverage plus a 401(k) program with company match.
• 🌴 Time to Recharge: Generous paid time-off programs designed to help you rest, reset, and recharge — including Thrive Time , a benefit unique to Thrive that gives employees additional paid time off after major projects or intense periods of work to truly recharge and recover.

Compensation

Base compensation for this role will likely fall in the $130,000-$160,000 range.

• Please note: We provide a competitive mix of salary, performance bonus, and equity. The final offer amount will depend on factors like experience, expertise, and may differ from the range above. This range also excludes additional benefits, such as 401(k), and medical, dental, or vision insurance.

Thrive is deeply committed to creating a safe and welcoming work environment free of discrimination and harassment so that all employees can bring their whole selves to work.

Thrive is proud to ensure equal employment opportunity (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, gender identity, gender expression, sexual orientation, age, marital status, family or parental status, veteran status, or any other characteristic protected by applicable federal, state or local law.

Thrive is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Please inform Thrive’s Recruiting team if you need any assistance completing any forms or to otherwise participate in the application process.