Director, Delivery Excellence

The posting, as Thunder wrote it

Director, Delivery Excellence (Salesforce)

Location: Remote, United States (preferred near a major hub like San Francisco, Atlanta, Chicago, etc)

Thunder is looking for a Director of Delivery Excellence who strengthens the consistency, quality, and scalability of professional services delivery across Salesforce, AWS, and other emerging technologies. Serving as an operational leader and high-impact delivery strategist, this individual acts as an active catalyst for execution success—stepping directly into critical strategic accounts to align execution, optimize performance, and drive delivery excellence.

This role defines and improves the standards, governance, tools, and performance insights that enable delivery teams to execute exceptional client outcomes. Working across Delivery and cross-functional leadership, the Director identifies systemic friction and ensures long-term adoption of delivery standards. While Delivery and Capability leaders retain direct line accountability for client engagements, the Director provides hands-on leadership, account alignment, and governance.

Responsibilities

Strategic Account Alignment

• Directly embed in pivotal strategic accounts to evaluate delivery performance, reinforce client alignment, and establish clear action plans for long-term success.
• Lead cross-functional alignment during complex project milestones, swiftly resolving scope, technical, or governance challenges to maintain engagement momentum.
• Translate real-time execution insights from strategic accounts into permanent, scalable operational enhancements across the entire organization.

Delivery Standards & Operating Model

• Define and maintain delivery methodologies, playbooks, templates and governance across the engagement lifecycle.
• Standardize project initiation, planning, risk escalation, quality gates and project closure, with flexibility for engagement complexity.
• Identify recurring delivery friction and lead practical cross-functional improvements.

Performance & Continuous Improvement

• Establish delivery KPIs and dashboards covering project health, schedule/budget adherence, margin trends, utilization, quality and client outcomes.
• Partner with leaders on project health reviews, risk escalation and corrective actions.
• Embed retrospectives, lessons learned, reusable assets and quality improvements across Salesforce implementations.

Enablement & Cross-functional Partnership

• Enable teams to adopt delivery standards and tools; partner with People on capability gaps and manager support.
• Work with Finance, Resource Management, Sales and Capability leaders on delivery economics, staffing processes and sales-to-delivery handoffs.
• Assess tools, automation and Salesforce ecosystem practices that improve consistency and efficiency.

Qualifications

• 10+ years in technology consulting, systems integration or professional services, including Salesforce ecosystem delivery experience.
• 5+ years leading deliver

[…]
not just filling a role—you’re shaping it. Whether it’s jumping into presales, refining our methodology, or building something entirely new, the opportunity to innovate is yours to take.

Perks In Store for You

• Comprehensive Benefits with Sequoia – Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered.
• Ownership & Impact – Stock options in a fast-moving, high-growth company. Every employee plays a part in what we’re building. Come make your mark!
• Level Up Your Career – Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology.
• Work from anywhere (well, almost 😉) - Enjoy the freedom of remote work, flexible PTO ( with a 2-week minimum! ), and generous leave policies - because the best work happens where you’re happiest.
• People-First Flexibility – We’re always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive - professionally and personally.

Applicants must be currently authorized to work in the United States on a full-time basis.

Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If most of this job description describes you, then we encourage you to please apply for this role. Thunder is proud to be an Equal Opportunity employer, and is deeply committed to building and supporting our diverse team through inclusive, equitable hiring practices.

Thunder does not accept unsolicited resumes from recruitment agencies. All resumes submitted by recruitment agencies to any employee via email, the Internet (including LinkedIn), or directly without a fully-executed search agreement will be deemed the sole property of Thunder, and no fee will be paid in the event the candidate is hired.