Service Manager

The posting, as Tlingit Haida Tribal Business Corporation wrote it

At Tlingit Haida Tribal Business Corporation (THTBC), your work goes beyond the job description—it becomes part of a purpose-driven legacy. Our continuous commitment to growth directly contributes to the strength, resilience, and future of the communities we serve. Every milestone we achieve helps fund programs, expand services, and create lasting value for the Tribe, making each success a shared one.

For more than 35 years THTBC and its subsidiaries have delivered mission-critical services to federal clients globally. From logistics and information technology to cybersecurity and facilities operations, we are united by a single purpose: to generate meaningful economic opportunity and sustainable growth for the Tlingit & Haida Tribes of Alaska.

Together We Grow – One Mission, One Team – With a Commitment to Serve

Subsidiary: KIRA Services

Job Title: Service Manager

Work Location: Tucson, AZ

Labor Category: Full-Time | Exempt

Travel Requirement: Up to 50%

Annual Salary: $75,000 - $80,000

About the Role

The Service Manager is responsible for the day-to-day operations of the contract and provides direct oversight of service technicians performing maintenance and repair of HVAC, mechanical, building systems, and equipment. This is a hands-on, working management position that requires active participation in field maintenance and repair activities while providing leadership, technical guidance, quality control, scheduling, and coordination of contract activities.

What You'll Be Doing

• Manage day-to-day service operations and coordinate maintenance and repair activities in accordance with contract requirements.
• Supervise, schedule, and provide technical direction to service technicians performing preventive and corrective maintenance, troubleshooting, inspections, and repairs.
• Actively participate in field maintenance, troubleshooting, and repair activities alongside service technicians as needed to support contract requirements and daily operations.
• Conduct and oversee quality control inspections of building systems, equipment, and completed work.
• Monitor work order performance and ensure work is completed accurately, timely, and with required documentation.
• Coordinate personnel, materials, equipment, and subcontractor support necessary to accomplish contract requirements.
• Monitor service activities for compliance with the Performance Work Statement (PWS), quality standards, and established procedures.
• Communicate with customers, management, technicians, and subcontractors regarding work status, priorities, scheduling, and operational concerns.
• Promote compliance with applicable safety, quality, and documentation requirements.
• Manage multiple priorities and changing operational requirements while maintaining effective organization and workflow.
• Adhere to company policies, procedures, and safety regulations.

What We're Looking For

• 10+ years of experience as a technician working with HVAC and mechanica

[…]
environments where your contributions directly impact mission success. Our teams are built on collaboration, accountability, and a commitment to excellence, ensuring you are supported while being challenged to grow.

Join us and be part of a team where your work matters.

Benefits

We offer a comprehensive and flexible benefits package designed to support your health, well-being, and financial security. Benefits include:

• Medical, Dental, and Vision coverage
• TRICARE Supplemental
• Critical Illness insurance
• Company-Paid Life and Short-Term Disability insurance
• Optional Long-Term Disability
• Paid Leave
• 401(k) Retirement Plan
• Identity Theft Protection
• Employee Discounts
• Wellness Seminars

For union represented positions, benefits and leave are provided in accordance with the applicable Collective Bargaining Agreement.

Pre-Employment Screening: All candidates must successfully complete pre-employment screening, which may include a criminal background check, motor vehicle record review, and 5-panel drug screening, in accordance with company policy and applicable laws.

Equal Employment Opportunity: We are proud to be an equal opportunity employer and are committed to full compliance with all applicable federal, state, and local employment laws. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, gender identity or expression, age, marital status, sexual orientation, veteran status, disability, pregnancy, parental status, or any other status protected by applicable law.

Reasonable Accommodation: If you have a disability or medical condition and require a reasonable accommodation at any stage of the hiring process, please notify the designated recruiter so we can provide appropriate assistance.

*]:pointer-events-auto scroll-mt-(--header-height)" data-turn-id="542a5351-b507-4d1c-a2aa-a118c4bd9def" data-testid="conversation-turn-9" data-scroll-anchor="false" data-turn="user">