Tier 1 Analyst

The posting, as Torus wrote it

About Torus
Torus is headquartered in Utah and is expanding manufacturing at our 545,000-square-foot facility in Salt Lake City called GigaOne. We are the world’s first mesh energy infrastructure, uniting communities through resilient, sustainable, and intelligent power. We design, engineer, manufacture, install, and support our systems end-to-end, standing behind them throughout their lifecycle. Torus systems help reduce costs, lower emissions, and protect facilities from outages, while strengthening the security and reliability of the broader utility grid. Torus is committed to American manufacturing, engineering excellence, and building energy systems that last.

Torus has raised over $267 million from investors like Magnetar, Mercado, ICONIQ and Origin Ventures. The investments are helping to accelerate deployment of modular power plants across utilities, data centers, and industrial sectors. This investor confidence reflects the strength of our team, technology as well as the scale of the problem we are solving.

At Torus, you will be part of something larger than a single product or technology. Your work will help build energy infrastructure that supports and strengthens our electrical grid, critical systems, industry, and communities for decades to come. We value accountability, collaboration, and clear thinking. We are looking for people who want to solve hard problems and build things that matter.

About the Role
We are seeking a detail-oriented and mission-driven Tier 1 Analyst to join our Torus Overwatch Command team. This role is critical in safeguarding the performance and safety of our energy assets across the country. The Tier 1 Analyst will serve as the first line of defense for system anomalies, emergency events, and performance deviations. You’ll be working as a real-time operator, dispatcher, and triage coordinator for renewable energy and battery storage systems in residential, utility and C&I environments.
Who You Are
You’ll be a good fit if you have solid technical depth and a strong customer mindset. You proactively identify and diagnose issues, not just respond to alerts, and communicate them clearly. You’re detail-oriented, organized, and able to work through complex issues and make decisions without perfect information. This role supports between field service and real-time operations. You’re responsible for analyzing systems and escalating information through the appropriate channels. Quality and safety matter in how you work. You’re comfortable in a fast-moving environment and willing to help build the way we operate as we grow.
Responsibilities

• Real-Time Monitoring: Continuously monitor asset performance, alarms, and telemetry for solar, battery, and hybrid energy systems using SCADA and fleet management platforms.
• Incident Detection & Response: Identify safety and performance anomalies, classify events by severity, and initiate response procedures including dispatch or escalation.
• Coordination & Dispatc

[…]
nd visual machine malfunction warnings.

• Ability to communicate information so others can understand. Must be able to exchange accurate information in these situations.
• Must report to work reliably and with the ability to use full and unimpaired skills and judgment to safely execute your job.
• Proficiency in reading, writing, and speaking English required.

Our Perks & Benefits
Benefits eligibility is based on employment status.
Financial

• Employee Rewards Package including equity
• 401(k) Retirement Savings Plan
• Torus paid life and AD&D Insurance with options to purchase additional coverage
• Voluntary short- and long-term disability insurance

Health & Wellness

• Health Benefits Package: Choice between traditional PPO or HSA-eligible medical plans with Torus covering 50% of medical premiums; Dental insurance; and Vision insurance
• Plan participants have access to telehealth services, mental health support and coaching, and exclusive discounts on brands, dining, entertainment, and more.

Time Off

• Unlimited discretionary PTO or 10 days annual PTO
• 10 paid company holidays
• Waiting period-free 100% paid parental leave

Culture & Community

• Regular company-wide offsites to showcase our progress and learnings. A time to step back, think strategically, and work on the business together.
• Team members receive Torus branded gear
• Peer Recognition Program
• Fully stocked break rooms with free snacks and drinks. Because great work deserves great fuel.

Torus is proud to be an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Torus participates in E-Verify. Once you accept a job offer, we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from your Form I-9 to confirm work authorization.

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